DEPARTMENT OF PUBLIC ADMINISTRATION

In a dynamic and highly competitive business environment of the 21st century,
Organizations have continuously made efforts to search and adopt strategies, techniques
and tools to increase productivity while reducing cost, and boost efficiency and
effectiveness. This informs the reason behind organizations increased adoption of ICT in
recent times. Federal Government Colleges is one of many government establishments to
key into the adoption of technology as a driver of productivity, and by so doing, serves as a
role model for several other private establishments. This has created a need to evaluate the
effect of ICT, on organizational performance and productivity, using Federal Government
Girls College Edo State as a case study. To do this, the researcher adopted the survey
method of research, using members of staff and students as its population of study, 250
respondents from the Federal Girls College of Edo State, were selected based on the non
probability sampling technique. Their opinion was gathered with the use of a well
structured questionnaire and analyzed using the simple percentage technique of data
analysis. This research therefore concluded that FGGC, Benin City, is e-compliant, has
witnessed several positive changes through its adoption of ICT. However, the study also
revealed that computer illiteracy on the part of students and the public was also revealed to
be another factor hampering the effective adoption of ICT amongst others. Based on the
above, it was a recommended that government, while investing in ICT, should make efforts
to educate the populace on the need for ICT acceptance, and create an enabling
environment for educating the public on the use of ICT. Government should also make
efforts to increase collaboration and partnership with the private sector to ensure wider
reach, local penetration and general acceptance of ICT in the country.

This study examined the impact of e-governance on service delivery in the Nigerian public sector: A case study of Edo State Civil Service. The study adopted the survey design using questionnaire as instrument of data collection. The data was analyzed using simple percentage tables. The results revealed that ICT adoption has positively influenced public service delivery in Edo State by promoting greater transparency, enhancing accountability, and reducing opportunities for corruption. The findings also reveal a range of systemic and human-related challenges that hinder the full realization of e-governance benefits. These challenges corroborate previous studies and highlight that while technology provides a strong foundation for reform, its effectiveness depends largely on the institutional environment in which it is deployed. There must also be adequate investment in infrastructure, human capacity, cybersecurity, and change management to support a successful digital transformation. The study recommended that the government of Edo State should prioritize increased funding for e-governance initiatives. Adequate financial investment is necessary to procure modern ICT tools, upgrade existing digital infrastructure, and maintain systems for ef icient public service delivery. Reliable internet connectivity is fundamental to the success of e-governance platforms. The government should collaborate with internet service providers to extend high-speed, stable internet access to all government ministries, departments, and agencies (MDAs), including those in rural areas. Training and re-training of civil servants should be institutionalized. Tailored workshops, certifications, and continuous professional development programs are essential to equip public of icicles with the technical skills required for operating and managing e-governance systems effectively.

The Treasury Single Account (TSA) policy was introduced by the Nigerian government promote transparency, accountability, and efficient financial management in public institutions, including universities. This study examines the impact of TSA on the management of finances in the University of Benin, Benin City. It explores the effects of TSA on revenue generation, budgetary implementation, expenditure control, and overall financial efficiency within the university system, Using qualitative and quantitative research methods, the study collects data from university staff. financial administrators, and relevant stakeholders. Findings indicate that while TSA has improved financial discipline, reduced leakages, and enhanced accountability, it has also posed challenges Such as delays in fund disbursement and reduced financial autonomy. The study concludes that effective implementation of TSA requires strategic measures to address operational bottlenecks while ensuring sustainable financial management in higher education institutions. Recomnmendations include enhanced technological integration, Capacity building, and policy adjustments to optimize TSA's benefits in the university System.

This study seeks to critically analyze the effects of poor remuneration and workers
welfare on staff performance, the University of Benin as case study. It aims to explore the nature of remuneration of workers’ in the University of Benin, look into the effect of poor remuneration of workers on University of Benin workers’ performance, investigate the nature of workers’ welfare in the University of Benin and examines how poor workers’ welfares affect University of Benin workers’ performance. The study adopted a descriptive survey research design, which allows for the collection of quantitative data to analyze the relationship between working conditions and workers performance. The target population for this research comprises all workers of the University of Benin. These included academic and non-academic workers, as they all experience varying poor remuneration and workers’ welfare that influence their performance. The study finds out that the issue of remuneration and workers’ welfare remains a persistent challenge in Nigerian education institutions, undermining staff morale and productivity. A study find out that poor worker’s welfare contribute to low performance among academic staff. The study provided recommendations for improving the conditions of service in order to enhance workers’ morale and overall performance. The federal government in collaboration with necessary agencies and the National Assembly should put in place a parameter for increasing worker remuneration. This parameter should be base on inflation ratio, international labour remuneration system and year (s) round affairs. The federal government in collaboration with necessary agencies and the National Assembly should also set a parameter in place for increasing worker welfare.

The Treasury Single Account (TSA) policy was introduced by the Nigerian government promote transparency, accountability, and efficient financial management in public institutions, including universities. This study examines the impact of TSA on the
management of finances in the University of Benin, Benin City. It explores the effects of TSA on revenue generation, budgetary implementation, expenditure control, and overall financial efficiency within the university system, Using qualitative and quantitative research methods, the study collects data from university staff. financial administrators, and relevant stakeholders. Findings indicate that while TSA has improved financial discipline, reduced leakages, and enhanced accountability, it has also posed challenges Such as delays in fund disbursement and reduced financial autonomy. The study concludes that effective
implementation of TSA requires strategic measures to address operational bottlenecks while ensuring sustainable financial management in higher education institutions. Recommendations include enhanced technological integration, Capacity building, and policy adjustments to optimize TSA's benefits in the university System

This study examines the role of digital media in accessing information on government policies in Edo State, Nigeria. With the increasing adoption of digital platforms, governments are leveraging websites, social media, and other online tools to communicate policies to citizens. The study adopted a descriptive survey design, targeting 150 respondents, with a focus on public servants who are more actively engaged with government policy information. Data were collected using structured questionnaires covering digital media usage, access, challenges, and strategies for improvement. Findings indicate that the Edo State Government effectively disseminates policy information through digital channels, and public servants rely significantly on these platforms for updates. However, challenges such as high data costs, poor network connectivity, misinformation, and concerns about data privacy hinder optimal access. Respondents recommended improvements in internet infrastructure, digital literacy programs, and the introduction of interactive features on government platforms to enhance engagement. The study concludes that while digital media has strengthened policy visibility and awareness, strategic interventions are needed to ensure equitable access and trust among all citizens. The findings have implications for policymakers in Edo State and other regions seeking to leverage digital technologies for effective governance.

Accountability is a fundamental pillar of good governance and economic development. This study examined the role of accountability in economic development within Oredo Local Government Area of Edo State. The research aims to assess the current state of accountability, its impact on economic initiatives, public perceptions of government officials' accountability, existing mechanisms for ensuring transparency, and challenges impeding effective governance. A structured questionnaire was administered to 300 respondents, and data were analyzed using mean and standard deviation. Findings reveal that accountability within Oredo LGA is low, with a mean score of 2.32 for the general level of accountability and 1.88 for government transparency. Town hall meetings and public engagement scored 2.26, indicating limited opportunities for citizen participation in governance. The study found strong agreement that accountability significantly influences economic development initiatives (Mean = 4.67), while lack of accountability negatively impacts government-led programs (Mean = 4.48). However, confidence in officials' ability to manage public funds effectively was low (Mean = 2.68), and government accountability in cases of resource mismanagement also received a low rating (Mean = 2.67). Corruption was identified as a major hindrance to accountability (Mean = 4.66). Respondents recognized the existence of monitoring mechanisms (Mean = 4.1) but emphasized the need for stronger anti-corruption laws (Mean = 4.66) and enhanced transparency measures (Mean = 4.66). Major challenges to accountability include political influence (Mean = 4.51), lack of financial transparency (Mean = 4.58), and weak enforcement of laws (Mean = 4.61). The study concludes that weak accountability structures undermine economic development in Oredo LGA. Strengthening anti-corruption laws, increasing public transparency, enforcing legal frameworks, and fostering civic engagement are recommended to improve governance and economic growth in the region. This research provides valuable insights into local governance challenges and offers practical recommendations for enhancing accountability in Oredo Local
Government Area of Edo State.

Urban insecurity has emerged as one of the most pressing challenges facing Nigerian cities, significantly affecting the quality of life and the efficiency of public administration. This study investigates the impact of urban insecurity on public administration effectiveness in Benin City, Edo State. The rising incidences of criminal activities such as armed robbery, kidnapping, cult-related violence, and street crimes have heightened fear among residents and placed increased pressure on public institutions responsible for maintaining order and ensuring public safety. Using both qualitative and quantitative research methods, the study collected data through structured questionnaires and in-depth interviews with residents, civil servants, and security officials in Benin City. The analysis reveals that a majority of respondents perceive public administrative responses to urban insecurity as inadequate, citing issues such as corruption, underfunding, poor inter-agency coordination, lack of intelligence sharing, and minimal community engagement as key constraints. The research further identifies that while policy frameworks may exist on paper, there is a significant gap in practical implementation, often due to limited political will and resource constraints. Despite the presence of multiple security agencies and policies, the level of insecurity in Benin City remains alarming, undermining citizen trust in government institutions. The study recommends the adoption of a multi-stakeholder approach to urban security, including community policing, better funding and training for security personnel, transparency in administrative processes, and proactive policy implementation. Strengthening institutional capacity and enhancing public participation are also seen as vital steps toward restoring order and improving the effectiveness of public administration in dealing with urban insecurity

This study investigated the application of the Paris model theory as a critical framework for fostering sustainable development in Nigeria, focusing on Oredo Local Government Area of Edo State. Utilizing a descriptive research design, primary data were gathered from 100 respondents through structured questionnaires, and the analysis was conducted using descriptive statistics—frequency, mean, and percentage—complemented by inferential chi-square tests. The study revealed significant developmental barriers in the region, with high mean scores indicating pronounced challenges such as unemployment (mean = 4.12), poor healthcare services (mean = 4.06), infrastructural decay (mean = 4.12), and widespread poverty (mean = 4.70). Furthermore, hypothesis testing established
that enhanced access to social infrastructure (χ² = 34.78, p < 0.05), greater political accountability (χ² = 172.72, p < 0.05), robust environmental sustainability (χ² = 102.54, p < 0.05), and improved technological infrastructure (χ² = 142.58, p < 0.05) significantly contribute to better quality of life and economic opportunities. Based on these findings, the study recommends that policy makers adopt a multidimensional strategy that integrates improvements in social, political, environmental, and technological infrastructures to effectively mitigate developmental challenges and promote sustainable growth in Oredo LGA.

This study examines the role of internally generated revenue (IGR) in enhancing primary health care (PHC) delivery in Egor Local Government Area of Edo State from 2010 to 2024. The problem investigated arises from the persistent inadequacy of locally generated funds to meet the operational and infrastructural needs of PHC facilities in the area. Despite reforms to improve tax administration and revenue collection, Egor LGA continues to face poor funding, inefficient collection systems, mismanagement, and low public compliance, all of which hinder effective health service delivery. Guided by the Fiscal Federalism Theory, Systems Theory, and Public Choice Theory, the study emphasizes the importance of fiscal autonomy, accountability, and interdependence between financial systems and health institutions. A survey research design was adopted, using structured questionnaires administered to 400 respondents drawn from health workers, administrators, and community stakeholders. Data were analyzed using descriptive statistics. Findings revealed that internally generated revenue significantly supports the running of PHC facilities through the provision of drugs, maintenance of infrastructure, and payment of staff allowances. However, challenges such as weak revenue collection mechanisms, political interference, poor accountability, and inadequate human resources continue to limit its effectiveness. The study also established that improvements in IGR correlate with better health service quality and accessibility when funds are transparently managed. The study concludes that sustainable PHC delivery in Egor LGA depends on effective mobilization and utilization of IGR. It recommends the modernization of revenue collection systems through digital platforms, stricter financial accountability, staff training, and community participation in fiscal planning. Strengthening institutional frameworks and enforcing transparency in fund allocation will enhance the capacity of Egor Local Government to finance and sustain quality primary health care services.