Aigbe Endurance

THE IMPACT OF E-GOVERNANCE ON SERVICE DELIVERY IN THE NIGERIAN PUBLIC SECTOR: A CASE STUDY OF EDO STATE CIVIL SERVICE

Year of Publication
Publication Type
Abstract
This study examined the impact of e-governance on service delivery in the Nigerian public sector: A case study of Edo State Civil Service. The study adopted the survey design using questionnaire as instrument of data collection. The data was analyzed using simple percentage tables. The results revealed that ICT adoption has positively influenced public service delivery in Edo State by promoting greater transparency, enhancing accountability, and reducing opportunities for corruption. The findings also reveal a range of systemic and human-related challenges that hinder the full realization of e-governance benefits. These challenges corroborate previous studies and highlight that while technology provides a strong foundation for reform, its effectiveness depends largely on the institutional environment in which it is deployed. There must also be adequate investment in infrastructure, human capacity, cybersecurity, and change management to support a successful digital transformation. The study recommended that the government of Edo State should prioritize increased funding for e-governance initiatives. Adequate financial investment is necessary to procure modern ICT tools, upgrade existing digital infrastructure, and maintain systems for ef icient public service delivery. Reliable internet connectivity is fundamental to the success of e-governance platforms. The government should collaborate with internet service providers to extend high-speed, stable internet access to all government ministries, departments, and agencies (MDAs), including those in rural areas. Training and re-training of civil servants should be institutionalized. Tailored workshops, certifications, and continuous professional development programs are essential to equip public of icicles with the technical skills required for operating and managing e-governance systems effectively.
Supervisor(s)
co-supervisor

THE IMPACT OF E-GOVERNANCE ON SERVICE DELIVERY IN THE NIGERIAN PUBLIC SECTOR: A CASE STUDY OF EDO STATE CIVIL SERVICE

Year of Publication
Publication Type
Abstract
This study examined the impact of e-governance on service delivery in the Nigerian public sector: A case study of Edo State Civil Service. The study adopted the survey design using questionnaire as instrument of data collection. The data was analyzed using simple percentage tables. The results revealed that ICT adoption has positively influenced public service delivery in Edo State by promoting greater transparency, enhancing accountability, and reducing opportunities for corruption. The findings also reveal a range of systemic and human-related challenges that hinder the full realization of e-governance benefits. These challenges corroborate previous studies and highlight that while technology provides a strong foundation for reform, its effectiveness depends largely on the institutional environment in which it is deployed. There must also be adequate investment in infrastructure, human capacity, cybersecurity, and change management to support a successful digital transformation. The study recommended that the government of Edo State should prioritize increased funding for e-governance initiatives. Adequate financial investment is necessary to procure modern ICT tools, upgrade existing digital infrastructure, and maintain systems for efficient public service delivery. Reliable internet connectivity is fundamental to the success of e-governance platforms. The government should collaborate with internet service providers to extend high-speed, stable internet access to all government ministries, departments, and agencies (MDAs), including those in rural areas. Training and re-training of civil servants should be institutionalized. Tailored workshops, certifications, and continuous professional development programs are essential to equip public officials with the technical skills required for operating and managing e-governance systems effectively.
Supervisor(s)
co-supervisor

THE EFFECT OF PRIVATIZATION OF GOVERNMENT OWN INSTITUTION ON DEVELOPING ECONOMY (A CASE STUDY OF BEDC, EDO STATE)

Year of Publication
Publication Type
Abstract
The study was to identify the problems of privatization of THE EFFECT OF PRIVATIZATION OF GOVERNMENT OWN INSTITUTION ON DEVELOPING ECONOMY with reference TO BEDC, EDO STATE However, to necessitate a measure against this problem, this study becomes very important. In this study, FOUR research questions were raised. They include, What impact does the privatization have on government owned institutions in Nigeria, Why did government embark on privatization of their own institutions in Nigeria, To what extent does privatization proffer solution to the problems associated with government owned institutions in Nigeria, What are the problems militating against government owned in stitutions in Nigeria? questionnaire were used as the primary method of data collection. Three hypotheses acted as a guide in this work and were accepted or rejected. The majority views and minority views were also recorded. In this regard, more than a single person shared the same opinion in various issues. Also, some findings were made in this research. They include, political interferences which form the major problem of privatization of NigerA institutions. Some recommendations where made in the work they include: The Need for more investors with technical expertise to come into the industry. This will ensure that better service is rendered to consumers at affordable rates, government should make sure that, before granting the license, they should screen and select competent people, not those of questionable character, who will manage the private enterprises. Also these Enterprises should also avoid engaging in corrupt practices,The retrenched staff of PHCN with technical expertise needs to be re-engaged back into the service. T
Supervisor(s)
co-supervisor

TALENT MANAGEMENT AND ORGANISATIONAL PERFORMANCE; A CASE STUDY OF SELECTED HOSPITAL IN BENIN CITY

Year of Publication
Publication Type
Abstract
This study examines the talent management and organisational performance; a case study of selected hospital in Benin city, with a focus on how leadership styles, administrative competence, and decision-making processes influence employee performance and organizational effectiveness. The research investigates the extent to which leadership practices such as communication, motivation, delegation of duties, and supervision contribute to the productivity levels within the local government system. Using a descriptive research design, data were collected through structured questionnaires administered to employees across various departments, and were analyzed using simple percentage and frequency distribution
Supervisor(s)
co-supervisor

EMPLOYEE WELFARE SCHEME AND JOB PERFORMANCE IN NIGERIAN PUBLIC SERVICE: A CASE STUDY OF EDO STATE MINISTRY WORKS

Author(s)
Year of Publication
Publication Type
Abstract
This study examines employee welfare scheme and job performance in Nigerian public service: A case study of Edo State ministry of works. And the need for this study lies on the facts that the provision of staff welfare scheme will motivate the workers for greater performance toward efficiency and effectiveness. This study examines employee motivation and its resulting effects on the organization's productivity levels. This study examines employee motivation and its resulting effects on the organization's productivity levels. The multi stage and simple random sampling technique was adopted in selecting the ministerial departments since it was not possible for the researcher to use the entire ministries/extra ministerial departments. Simple random sampling technique will be used to select 250 respondents in the area under survey. Employees are and should be considered the most vital above other factors of production, the most valuable resource available to an organization. This is because they are an integral part of the organization as such it is very important for organizations, in pursuit of a competitive edge, to ensure that the satisfaction of their employees is made a top priority. This is to ensure that employees display positive attitude to work through improved performance and productivity levels. Findings from the study also showed that both intrinsic and extrinsic motivational factors were statistically significant and can independently affect the level of productivity of the workers. The findings from the study revealed that training and career development is a significant predictor of worker efficiency. It was recommended that Managers must ensure employees are adequately motivated. Employee well-being should be given due consideration and health and well-being programs should be organized to cater for the needs and welfare of employees. Management should encourage interpersonal relations amongst co-workers and their managers to promote a sense of belonging and unity amongst staff. Also managers should ensure employees are involved in decision making processes and given a chance to air their views. Also management must ensure they create a work environment that is conducive for workers with adequate working conditions as well as providing the right tools and resources to ensure worker effectiveness in discharging their respective duties.
Supervisor(s)
co-supervisor