E-GOVERNANCE

This study examined the impact of e-governance on service delivery in the Nigerian public sector: A case study of Edo State Civil Service. The study adopted the survey design using questionnaire as instrument of data collection. The data was analyzed using simple percentage tables. The results revealed that ICT adoption has positively influenced public service delivery in Edo State by promoting greater transparency, enhancing accountability, and reducing opportunities for corruption. The findings also reveal a range of systemic and human-related challenges that hinder the full realization of e-governance benefits. These challenges corroborate previous studies and highlight that while technology provides a strong foundation for reform, its effectiveness depends largely on the institutional environment in which it is deployed. There must also be adequate investment in infrastructure, human capacity, cybersecurity, and change management to support a successful digital transformation. The study recommended that the government of Edo State should prioritize increased funding for e-governance initiatives. Adequate financial investment is necessary to procure modern ICT tools, upgrade existing digital infrastructure, and maintain systems for efficient public service delivery. Reliable internet connectivity is fundamental to the success of e-governance platforms. The government should collaborate with internet service providers to extend high-speed, stable internet access to all government ministries, departments, and agencies (MDAs), including those in rural areas. Training and re-training of civil servants should be institutionalized. Tailored workshops, certifications, and continuous professional development programs are essential to equip public officials with the technical skills required for operating and managing e-governance systems effectively.

This study evaluates the impact of e-governance on public service delivery in with specific focus on the Edo State Government from 2016 to 2024. The study examines how the adoption of digital governance platforms has influenced administrative efficiency, transparency, accountability, and citizen engagement in service delivery. Data were obtained from both primary and secondary sources, including structured interviews and government publications. The study adopts a descriptive and qualitative approach, analyzing respondents’ perspectives across two main categories — civil servants and non-civil servants — to assess the practical implications of e-governance initiatives. Findings revealed that the integration of e- governance tools, such as the EdoBEST education reform platform, online payment systems, and digital civil service management processes, has enhanced efficiency and accessibility in public service delivery. However, challenges such as poor internet infrastructure, limited digital literacy, and policy inconsistency still affect optimal implementation. The study recommends among others that government should improve internet connectivity and upgrade digital infrastructure, provide staff with continuous ICT training, as well as promote public awareness and inclusiveness in strengthening e-service delivery.