Goodness Erumusele ISIRAMEN

This study evaluates the impact of e-governance on public service delivery in with specific focus on the Edo State Government from 2016 to 2024. The study examines how the adoption of digital governance platforms has influenced administrative efficiency, transparency, accountability, and citizen engagement in service delivery. Data were obtained from both primary and secondary sources, including structured interviews and government publications. The study adopts a descriptive and qualitative approach, analyzing respondents’ perspectives across two main categories — civil servants and non-civil servants — to assess the practical implications of e-governance initiatives. Findings revealed that the integration of e- governance tools, such as the EdoBEST education reform platform, online payment systems, and digital civil service management processes, has enhanced efficiency and accessibility in public service delivery. However, challenges such as poor internet infrastructure, limited digital literacy, and policy inconsistency still affect optimal implementation. The study recommends among others that government should improve internet connectivity and upgrade digital infrastructure, provide staff with continuous ICT training, as well as promote public awareness and inclusiveness in strengthening e-service delivery.