EMOTIONAL EXHAUSTION, JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT AMONG ACADEMIC STAFF IN THE UNIVERSITY OF BENIN, BENIN CITY, EDO STATE, NIGERIA
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Abstract
This study on emotional exhaustion, Job Satisfaction and Organizational commitment among academic staff in university of Benin, aimed to ascertain the relationship between emotional exhaustion and Job satisfaction, emotional exhaustion and organizational commitment and determine the moderation of job satisfaction on emotional exhaustion and organizational commitment. The study employed the descriptive survey research design. The population of the study consisted of all the academic staff in University of Benin. The simple random sampling technique was employed to select 100 academic staff to represent all the academic staff in University of Benin. The data was collected using a research questionnaire developed by the researcher, the questionnaire was distributed to the staff and retrieved, the data collected was computed into SPSS and analysed using descriptive and inferential statistics. The study found that emotional exhaustion did not have a substantial effect on job satisfaction among academic staff at the University of Benin. Regression analysis indicated a negligible relationship, with emotional exhaustion explaining minimal variance in job satisfaction. Emotional exhaustion was found to be significantly related to organizational commitment and Emotional Exhaustion has a negligible and statistically insignificant impact on Job Satisfaction based on their organizational commitment. Based on the findings of the study it was recommended that; academic institutions should implement support mechanisms to help academic staff manage and cope with emotional exhaustion. This could include counseling services, stress management workshops, and initiatives promoting work-life balance. Creating a positive work environment that fosters a sense of community, recognition, and support can help mitigate emotional exhaustion and enhance organizational commitment among academic staff.
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