EVALUATING THE EFFECTIVENESS OF DIGITAL IDENTITY SYSTEMS IN ENHANCING ACCESS TO PUBLIC SERVICES IN NIGERIA
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Abstract
This study examines the degree to which digital identity systems have enhanced access to public services in Nigeria. In recent years, initiatives such as the National Identification Number (NIN), Bank Verification Number (BVN), and digital voter registration platforms have been introduced to improve identification, reduce fraud, and streamline service delivery. Despite these developments, many Nigerians still experience delays, verification challenges, and limited access to essential services. This study, therefore, investigates the level of awareness, usage, benefits, and challenges associated with digital identity systems. A quantitative research design was adopted, and data were collected using a structured
questionnaire administered to 100 respondents across different sectors, including banking, education, health, and government services. Data was analyzed using descriptive statistics
such as frequency and percentage distribution. The findings revealed that a majority of respondents have registered for at least one digital identity and frequently use it for accessing services such as account verification, SIM registration, and online transactions. The results further show that digital identity has improved service delivery by reducing manual processes, enhancing security, and increasing convenience. However, challenges such as network failures, long enrollment queues, data errors, and system downtime still limit efficiency. The study concludes that digital identity systems play a significant role in improving access to public services, but greater investment in infrastructure, public awareness, and system integration is required. It recommends improved government funding, periodic system upgrades, and better data management policies to enhance effectiveness and public trust.
questionnaire administered to 100 respondents across different sectors, including banking, education, health, and government services. Data was analyzed using descriptive statistics
such as frequency and percentage distribution. The findings revealed that a majority of respondents have registered for at least one digital identity and frequently use it for accessing services such as account verification, SIM registration, and online transactions. The results further show that digital identity has improved service delivery by reducing manual processes, enhancing security, and increasing convenience. However, challenges such as network failures, long enrollment queues, data errors, and system downtime still limit efficiency. The study concludes that digital identity systems play a significant role in improving access to public services, but greater investment in infrastructure, public awareness, and system integration is required. It recommends improved government funding, periodic system upgrades, and better data management policies to enhance effectiveness and public trust.
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