DEPARTMENT OF BUSINESS ADMINISTRATION

The research study is to examine the influence of corporate governance on firm performance of First Bank Nigeria PLC. It made use of board committee, audit committee, board size and corporate governance disclosure index as corporate governance predictive variables. The research design adopted is the longitudinal survey research design. The model parameters were estimated using Ordinary Least Squares with time series data for the period 2006 to 2016 for First Bank Nigeria PLC. The stationarity, stability, co-integration and causal relationship between the explanatory variables and the dependent variable in the model were performed. The study employed the application software E-View 7.0. The results of ADF and PP roots tests indicate that the series are unit roots free. The co integration of the variables using Residual Unit Roots test, which is appropriate in this study, indicates long run relationships among the series. The use of Recursive Residual Technique shows that the variables are stable. The model has an explanatory power of 78 percent specifically adjusted for the degrees of freedom with regard to the explanatory variables. The DW statistics value of 1.82 indicates the absence of serial correlation. The F- probability value of 0.0000 reports that there is a simultaneous linear relationship between the dependent variable and all the explanatory variables combined. This suggests that the joint effects of all the included variables in the model are significant in explaining firm performance of the First Bank Nigeria PLC. The study revealed that the explanatory variables significantly impact on firm performance of First Bank Nigeria PLC. In view of the research findings planning the improvement in board committee, audit committee, board size and corporate governance disclosure index will help to increase firm performance of organizations among others.

Employees’ involvement in decision making is a process to make the employees feel that they are not just an ordinary worker of the organization, but an important part of the machinery. This study examined employee's involvement in the decision-making process on the organization as well as the motivational level of the employees. Survey design was used in this study. Since all the entire population cannot be studied, a sample size of 72 was used. The research instrument used for gathering information is the questionnaire. Tables, percentages were used to answer the research questions and chi square technique was used to test the hypotheses formulated. From the findings, it was discovered that employees are allowed to participate in decision making; when employees participate in decision making it usually boost productivity; employees are motivated when involved in decision making process; management also change decisions when rejected by employees; and that employees are consulted by management when new products are to be added to existing products. Management should ensure that employees are part of the decision-making team because, if employees are allowed to take part in the decision-making process, they feel that people in ownership or management position value them as a significant contributor to the team’s success. When people feel valued, they will usually raise their level of effort and commitment to ensure that the company succeeds.

The study examined job stress and employee performance in banking industry, using Edo State as the case study. Five specific research objectives were used to carry out the study. The specific objectives were to examine the different types of job stress
that employees experience; identify the factors that contribute to job stress among employees; assess the level of job stress experienced by employees; investigate the impact of job stress on employee performance and explore the coping mechanisms
that employees in the banking industry in Nigeria use to manage job stress This study's population includes all permanent and contract employees of Nigeria's Deposit Money Banks (DMBs). According to the National Bureau of Statistics (NBS,
2020), Nigerian DMBs employ more than 95,888 people.

This population consists of a broad set of individuals working in different functions and levels inside these financial institutions, all of whom contribute to the sector's operations and success. Taro Yamane (Yamane, 1973) formula of 90% confidence level was applied. And the sample size was 99.89 form the total. The method employed for this research was the simple statistical method such as the simple percentage to deduce the effective and interpret the further necessary discussions. It was concluded that significant presence of pressure-induced stress, feelings of being overwhelmed, and negative impacts on mental well-being underscore the need for better stress management strategies. Workload management, access to stress management resources, and supervisory support are critical areas that require attention to improve the overall well-being and job satisfaction of employees. Based on the findings of the study, several recommendations were made to strengthen the relationships between the elderly and their grandchildren and to address the challenges identified

This study examined the impact of corporate social responsibility on the value of firms in Nigeria. The study used a descriptive survey and time series research design on
manufacturing firm in Nigeria with secondary data on the following variables; Firm Value (dependent), Community service, Donations and Employment policies (Independent) and profit after tax which is the control variable. Guiness Plc was used as a case study and data of (2013 – 2022) 10 years for the variables were gotten from its annual financial report as submitted to the Nigeria Exchange Group (NGX). Correlation and Panel Least Squares (PLS) regression technique was used to analyze the data with the aid of E-views 10. Correlation, showing how strong the connection that exist between the variables are and regression showing the extent of the impact of each independent variable on the dependent variable (firm value). The findings of the study show that there is a negative and significant impact of corporate community involvement on firm value. Findings of the study also show that there is a negative but insignificant effect of firms' donation on the value of firms in Nigeria likewise employment policies which was found to have a positive but insignificant impact on firm value. The study therefore recommends amongst others that quoted manufacturing firms should enhance their operational activities as this would enable them attain a high level of
revenue and assets which could enhance their firm value in return. Also, employment policies should be reviewed periodically and given more attention as this would enhance the value of quoted manufacturing companies.

The purpose of this study was to determine students’ satisfaction with customer service at the University of Benin. To achieve the six specific objectives of this study regression and descriptive analysis were utilised. The study targeted 395 students from various departments of University of Benin, of which same number of questionnaires was distributed and retrieved by the researcher. The findings arrived at after the empirical analysis included that: the role of library services in determining students’ satisfaction is not statistically significant; accommodation services do not significantly affect students’ satisfaction; there is a statistically significant relationship between security services and students’ satisfaction; there is a statistically significant relationship between health care services and students’ satisfaction; there is a significant relationship between information and communication technology (ICT) and students’ satisfaction; and the influence of administrative and registration services on students’ satisfaction is significant. Based on these findings, it was recommended that: enhancing digital access to resources, increasing the diversity of available materials, and improving study spaces could potentially change student perceptions and satisfaction related to library services; the university should continue to invest in and improve its security infrastructure, possibly incorporating more modern surveillance technology and increasing security personnel visibility throughout the campus; Nigerian educational institutions invest in expanding and diversifying their counselling programs to ensure equitable access across all regions, particularly targeting under-served rural areas; expanding clinic hours, increasing the availability of medical professionals, and integrating mental health services can address a broader range of student health needs; efforts to renovate existing facilities, ensure cleanliness, and provide reliable maintenance services are essential; and the university should prioritize upgrading its ICT infrastructure to support seamless connectivity across campus.

This study empirically examines the role of banking institutions in Nigeria’s economic development. It focuses on four specific objectives: assessing the impact of market capitalization in the banking sector on Nigeria’s gross domestic product (GDP); analysing the influence of interest rates on GDP; evaluating the effect of monetary policy on GDP; and examining the relationship between financial deepening in the banking sector and GDP. The study utilizes aggregate data from all financial institutions listed on the Nigerian Stock Exchange and the Central Bank of Nigeria’s (CBN) annual statistical bulletin. Given the broad scope of the financial sector, the research specifically considers annual reports of banking institutions from 1995 to 2024. A unit root test was conducted to determine the integration order of the variables, ensuring their compatibility with the selected econometric framework. An Error Correction Model (ECM) was employed to capture short-term dynamics while maintaining long-term equilibrium. Descriptive statistics and various econometric tests including t-tests, R-squared, and F-tests were applied to analyse the data using E-Views 11. The findings reveal that financial development in Nigeria has a mixed impact on economic growth. While financial system deposits positively contribute to short-term growth, other aspects of financial development demonstrate limited significance. In the long run, financial inefficiencies and instability pose challenges to sustained economic growth. These results highlight the need for policymakers to enhance financial sector efficiency, strengthen monetary policy implementation, and promote financial inclusion to ensure that economic growth translates into broader economic benefits. Given that Nigeria’s financial sector remains underdeveloped compared to emerging economies, it is essential to strengthen financial institutions. This can be achieved by empowering deposit money and microfinance banks to serve as effective credit sources for both large and small businesses. Additionally, improving access to funding particularly for small and medium enterprises (SMEs) and encouraging financial institutions to adopt innovative lending models tailored to underserved sectors will further enhance economic development.

This study investigated the relationship between organisational silence and deviant workplace behaviour among non-academic staff of the University of Benin. The research sought to identify how different forms of silence, acquiescent, defensive, prosocial, and supervisor silence climate affect the tendency of employees to engage in deviant behaviours at work. A descriptive survey design was employed, and data were collected from ninety-two valid responses through structured questionnaires administered to non- academic staff. The data were analysed using descriptive and inferential statistics such as mean, standard deviation, correlation, and multiple regression through SPSS. The findings revealed that organisational silence was prevalent among non-academic employees, with prosocial silence (M = 3.97) being the most dominant dimension. Deviant workplace behaviour was generally low, with interpersonal deviance (M = 1.88) and organisational deviance (M = 2.11) recording minimal occurrences. Regression results (R = 0.732, R² = 0.535, F = 26.185, p < 0.05) indicated that organisational silence significantly predicts deviant workplace behaviour. Specifically, acquiescent silence (p = 0.000), defensive silence (p = 0.001), and prosocial silence (p = 0.031) were found to negatively influence workplace deviance, while supervisor silence climate (p = 0.001) had a significantly positive effect, implying that restrictive supervisory communication fosters deviant tendencies. The study concludes that organisational silence meaningfully affects behavioural outcomes among non-academic staff. While silence driven by prosocial or self-restraint motives may promote harmony, silence stemming from fear or xi supervisor repression contributes to deviant workplace conduct. The research recommends fostering an open communication culture, strengthening supervisor, employee trust, and establishing supportive feedback systems to mitigate silence-induced deviance. Keywords: Organisational Silence, Deviant Workplace Behaviour, Acquiescent Silence, Defensive Silence, Prosocial Silence, Supervisor Silence Climate, Non-Academic Staff, University of Benin

The management of inventory has emerged as an essential operational and strategic element to the survival and development of the small and medium-sized enterprises (SMEs). This research thus explores how inventory management practices impact the performance of SMEs in Benin City, Edo State. The research specifically examines how Economic order quantity (EDOQ), Just in Time (JIT), ABC Analysis and Safety Stock Management affect the operational and financial performance of SMEs. The survey research design was adopted and data gathered by the use of structured questionnaires administered to a sample of 133 SME owners and managers who were chosen via stratified and simple random sampling methods. Descriptive and inferential statistical tools were applied to analyze the data collected with the help of Statistical Package of social sciences (SPSS). The results showed that there are significant and positive impacts on the performance of the SMEs of all the four inventory management practices; EOQ, JIT, ABC Analysis, and Safety Stock. The research also identified that business attributes like firm size and the number of employees have a significant influence on performance, whereas the degree of formal education among the operators does not always translate to better performance, perhaps because of insufficient practical experience and business context. It is consequently suggested that the SME owners and managers need to invest in effective inventory control systems, training of employees, and adopting modern inventory technologies to reduce costs, improve operational efficiency, and profitability. Additionally, in order to enhance the competitiveness and sustainability of the SMEs in Nigeria, the government and other support agencies ought to offer policy and financial assistance in encouraging the good inventory management practices.

This study examined the influence of perceived national cultural values and employees’ job satisfaction in the Nigerian hospitality industry, Benin City, Edo State, Nigeria. Specifically, it assessed the relationship between perceived power distance, perceived uncertainty avoidance, perceived masculinity/femininity, perceived individualism/collectivism and perceived time orientation and employees job satisfaction in the hospitality industry in Benin City, Edo State, Nigeria. The survey research design was adopted for this study. The population of the study covered all employees of selected hotels in Government Reserved Area (GRA) Benin City, Edo State, Nigeria. A total of 425 copies of questionnaire were distributed while 413 copies were retrieved and found usable. Stratified random sampling procedure was used in administering the copies of questionnaire to sample respondents who are all employees of the selected hotels in Government Reserved Area (GRA) Benin City, Edo State, Nigeria. The data collected through questionnaire administration was analysed using descriptive statistics such as frequency distribution, mean and standard deviation. Multiple regression analysis was used to test the null hypotheses and estimate the research model using the Ordinary Least Squares (OLS) technique through the use of Statistical Package for Social Sciences (SPSS) Version 24. The study reveals that there is a significant positive relationship between perceived power distance, perceived uncertainty avoidance and perceived masculinity and femininity and job satisfaction while also revealing that there is a positive and non-significant relationship between perceived individualism/collectivism and perceived time orientation and employees job satisfaction in the hospitality industry in Benin City, Edo State, Nigeria. The study recommends that organisations in the hospitality industry ensure moderate power play and office politics, minimise the risk of uncertainty, consider and balance the masculine and feminine features in the organisations, ensure the collective and individual efforts of employees are recognised, appreciated and rewarded and take cognisance of the short or long term orientation and views of the employees

This study examined the impact of production line strategies and operational performance of manufacturing companies in Benin City, Edo State, Nigeria. Specifically, it assessed the relationships that one-piece flow, standardised work and ergonomic conditions of the production lines have with operational performance of Manufacturing Companies in Benin City, Edo State, Nigeria. The survey research design was adopted for this study. The population of the study comprised all the managerial staff of the 48 registered manufacturing firms in Benin City. A total of 144 copies of questionnaire were distributed, retrieved and found usable for the study. Judgemental and convenience sampling procedure was used in administering the copies of questionnaire to selected respondents in Manufacturing Companies in Benin City, Edo State, Nigeria. The data collected through questionnaire administration were analysed using descriptive statistics such as frequency distribution, mean and standard deviation. Multiple regression analysis was used to estimate the research models using the Ordinary Least Squares (OLS) technique. The study found that there is a positive and significant relationship between one￾piece flow, ergonomic conditions of the production lines and operational performance of manufacturing companies in Benin City, Edo state, Nigeria while a positive and non￾significant relationship was found between standardised work and operational performance of Manufacturing Companies in Benin City, Edo State, Nigeria. It was concluded that adopting one-piece flow and a proper production line ergonomics in the xi organisation will create a more productive workforce, enhanced cost effectiveness and increased profitability. The study recommends that manufacturing companies should consider adopting one-piece flow methodologies, promote a continuous and efficient production process, balance the implementation of standardised work, considering task nature, workforce dynamics, and creativity requirements, and prioritise the creation of ergonomic work environments by investing in facilities that optimize the physical and cognitive capabilities of employees. This should be supported by training programs, regular assessments and employee feedback