C. K. Omorede

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SERVICE DELIVERY IN EDO STATE CIVIL SERVICES A CASE STUDY OF EDO STATE MINISTRY OF EDUCATION

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Abstract
This study examined the integration and utilization of Information and Communication Technology (ICT) in enhancing service delivery in the Edo State Ministry of Education. The objectives were to determine the availability of ICT facilities, assess their effectiveness in administrative operations, evaluate the impact of ICT adoption on service delivery, identify the challenges hindering ICT integration, and suggest strategies for improvement. A descriptive survey design was adopted, and data were collected from 100 respondents using a structured questionnaire. Descriptive statistics such as mean and percentage were used for data analysis, while Cronbach’s Alpha was employed to test instrument reliability. Findings revealed that ICT facilities such as computers, internet connectivity, and relevant software are fairly available and accessible to staff. ICT tools were found to moderately enhance administrative processes, communication, and data management, thereby improving efficiency and service quality. However, challenges such as inadequate funding, limited training, and resistance to change were identified as major obstacles to full ICT adoption. The study further found that strategies such as regular ICT training, increased funding, establishment of ICT support teams, and improved infrastructure would significantly strengthen ICT-driven service delivery. The study concluded that ICT plays a vital role in promoting transparency, efficiency, and productivity in the Ministry. It recommended increased government investment in ICT infrastructure, continuous capacity building for staff, and effective monitoring mechanisms to ensure sustainable and efficient ICT utilization in the Edo State Ministry of Education.
Supervisor(s)
co-supervisor

WHISTLE BLOWER PROTECTION AND REDUCTION OF CORRUPTION IN EDO STATE MINISTRY OF WORKS

Year of Publication
upload
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Abstract
This study examined the whistle blower protection in the reduction of corruption in the Edo State Ministry Works. The study objectives among others were to investigate the whistle blowing mechanism, examine the whistle blower protection in Nigeria and Edo state as well as a look into whistle blower protection effectiveness in reducing corruption in Edo state Ministry of Works. The study adopted the descriptive survey research design, which is a non-experimental method. The purpose of descriptive research is to describe that which exists as accurately and clearly as possible. The study found out that whistleblower is one who engaged in exposing corruption in public and private sector institutions. The study found out that whistle blower does not enjoy any legal protection in Nigeria and Edo state. The study found out that whistle blowing protection has not been effective in reducing corruption in Edo state Ministry of Work. The study concluded that the absent of legal protection of whistle blower in Nigeria and Edo state is encouraging corruption. The study recommended that the Edo state government and Nigeria parliaments should pass a bill effectively protecting and regulating whistle blowing in Nigeria. There is still opportunity to fine-tune the provisions, especially those surrounding reporting mechanisms and protecting the whistleblower’s identity. The study also recommended that the government should reconsider its policy of excluding private contracts related to fraud. The term voluntary return of funds by the wrongdoer should be removed from compensation claims for whistleblowers.
Supervisor(s)
co-supervisor