Technology adoption

This research assesses the impact of information and communication technology on organizational performance in Federal Inland revenue services, Edo State. The study explored four objectives to drive the research. The objectives include: examination of how availability of ICT affect infrastructure affect organizational performance in Federal Inland Revenue Service, Benin City; examine how ICT capacity of staff affect organizational performance in Federal Inland Revenue Service, Benin City; investigate how corporate taxpayer’s utilization of ICT affect organisational performance in Federal Inland Revenue Service, Benin City; and ascertain the challenges facing FIRS in relation to ICT adoption for effective organizational performance. The study was anchored on Technology Acceptance Model as a framework of analysis for the study and adopted quantitative research analysis where data generated from primary and secondary sources via questionnaires and interview were analyzed in interpreted using Statistical Package for social Sciences (SPSS), and findings discussed. The study revealed the following findinds: ICT has the capability for digital processing and utilization of information by the use of electronic computers; the study reveals that the staff were staff decided they were comfortable with deploying ICT in the dispensing of their duties they were however undecided if the availability of ICT infrastructure would boost the organizational performance at FIRS and it can be linked with the fact that staff also were undecided as to the regularity of trainings schedule organized. The study concludes amongst others that, there exist a relationship between technology and organizational performance in FIRS. The study also concludes that the ICT capability of staff also has an existing relationship with organizational performance. It also concludes that the ICT has reduced bottlenecks for taxpayers and improved the utilization of FIRS services by corporate taxpayers and recommends amongnst others that, ICT should be made more readily available for staffs to employ in deploying their duties. Fundings for ICT should be given priority by management at FIRS. ICT capacity building and trainings should be regularly organized in FIRS, Benin City

This study examined the integration and utilization of Information and Communication Technology (ICT) in enhancing service delivery in the Edo State Ministry of Education. The objectives were to determine the availability of ICT facilities, assess their effectiveness in administrative operations, evaluate the impact of ICT adoption on service delivery, identify the challenges hindering ICT integration, and suggest strategies for improvement. A descriptive survey design was adopted, and data were collected from 100 respondents using a structured questionnaire. Descriptive statistics such as mean and percentage were used for data analysis, while Cronbach’s Alpha was employed to test instrument reliability. Findings revealed that ICT facilities such as computers, internet connectivity, and relevant software are fairly available and accessible to staff. ICT tools were found to moderately enhance administrative processes, communication, and data management, thereby improving efficiency and service quality. However, challenges such as inadequate funding, limited training, and resistance to change were identified as major obstacles to full ICT adoption. The study further found that strategies such as regular ICT training, increased funding, establishment of ICT support teams, and improved infrastructure would significantly strengthen ICT-driven service delivery. The study concluded that ICT plays a vital role in promoting transparency, efficiency, and productivity in the Ministry. It recommended
increased government investment in ICT infrastructure, continuous capacity building for staff, and effective monitoring mechanisms to ensure sustainable and efficient ICT utilization in the Edo State Ministry of Education.

The purpose of this study was to explore the impact of technology on efficiency in the management of health insurance claims. The research and discussions were guided by the specific objectives of the study which are: the capacity of health insurance companies to adopt technology in claims management; resource benefits resulting from implementing technology in claims management; the adoption and implementation strategies of implementing technology in claims management. A thematic analysis approach was employed in analyzing the qualitative data obtained from the field through in-depth interviews between January 2017 and August 2023. A total of fifteen (15) participants were purposively selected from three (3) health insurance organizations in Delta state, Nigeria, using structured interview guide. Result revealed that adopting and implementing technology in the claims management process facilitates timely processing and reimbursement of claims by health insurance companies and reduction of administrative and medical cost. Organizational scope, knowledge and awareness of available
advanced technology for claims management as well as financial capacity of the health insurance organizations are key enablers for the adoption of technology for claims management. Participatory decision-making and regular training of staff were also key factors in the implementation of advanced technology in the claims management process. Among the recommendations from this study is the need for the National Health Insurance Act (NHIA) to take measures that will boost national adoption of technology in claim processing by health insurance companies in view of the numerous benefits