Conflict Management

The researcher investigated the role of social media in conflict management during the 2020 EndSARS protest in Benin City, Edo State. The rationale of the study was to establish the role of social media in conflict management during the 2020 EndSARS protest among residents of Benin City, Edo State. The objectives of the study were to determine the role of social media in managing conflicts during the EndSARS protest, find out how social media was used to spread information during the protest, identify the strengths of social media in managing conflicts during the protest and the weaknesses of social media in managing conflict during the EndSARS protest in Benin City, Edo State. The study was grounded in the agenda-setting theory and the social responsibility theory. The research employed a survey research design, using structured questionnaire to collect data from 384 internet users in Benin City, Edo State using the purposive sampling technique from the total population of 5,880,824 while descriptive statistics was used in analysing the gathered data in order to provide answer to the raised research questions. Findings revealed that social media served as a vital communication tool (M = 4.08), mobilising support (M = 4.06) and providing victims with a platform to share their experiences of police brutality (M = 4.15), among others. Findings also showed that social media strengths during the protest were that it facilitated peaceful organisation (M=3.93), amplified protest voices (M=4.06), enabled international solidarity (M=3.97), disseminated timely updates (4.09) and helped manage rumours (M=3.78) while chief among the notable weaknesses are the spread of false information (M=4.03), hate speech and inciting content (M=4.06), unverified media contents (M=4.03). The researcher concluded that social media has become an indispensable tool in modern conflict scenarios and its ability to inform, connect, and mobilise people makes it a powerful instrument for both protest and peace, especially during EndSARS protest in Edo State. Based on the findings and conclusion, recommendations made were that government agencies and civil society organisations should develop and implement digital literacy programmes focused on conflict-sensitive communication to empower citizens to use social media constructively during periods of social unrest, among others.

This study was carried out to examine employee employer conflict management and Organisational Perfornance, Adozzillion Homes And Realty, Lekki, Lagos. Specifically, the study aims to investigate the correlation between employee-employer conflicts and organizational performance, identify effective strategies for managing and resolving conflicts between employees and employers and evaluate the impact of conflict resolution interventions on organizational performance in the context of employee-employer relationships. The study employed the survey descriptive research design. A total of 83 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that there is significant correlation between the presence of conflicts between employees and employers and organizational performance. The findings of the study also revealed that implementing conflict resolution interventions targeting employee-employer relationships lead to significant improvements in organizational performance. The study thereby recommend that employers in the workplace must try to adopt an inclusive and collaborative strategies in conflict management. Both management and employees must resolve to work together amicably by formulating potent strategies and sustaining acceptable policies as effective machinery for managing conflict on continuous basis in organizations. Credible channels of communication and open discussions of conflict in work relations must be encouraged with an attempt to avoid confrontation, competition and domination as conflict management strategies. Employee and employer must be provided with conflict resolution training and workshops so as to help them navigate and resolve conflict effectively.

Conflict is inevitable in every organization. This paper aims to determine the effect of industrial conflict management on employees' performance. The study was seeking to fulfill the objectives which was to determine the effect of organizational culture as an aspect of conflict management on employee performance in the Non-Academic Staff of University of Benin, Benin city, Edo State, Nigeria; the effect of organizational structure as an aspect of conflict management on employee performance in the Non-Academic Staff of University of Benin, Benin city, Edo State, Nigeria, the effect of training and development as an aspect of conflict management on employee performance in the Non Academic Staff of University of Benin, Benin city, Edo State, and to determine the effect of organizational leadership style as an aspect of conflict management on employee performance in the Non-Academic Staff of University of Benin, Benin city, Edo State, Nigeria. The population of the study was comprised of employees in the Non- Academic Staff of University of Benin, Ugbowo Campus, Benin City, Edo State, Nigeria. The focus was on 135 Non- academic staffs of the University of Benin, Ugbowo Campus, Benin City, Edo State, Nigeria. Data was collected using the questionnaire which the researcher administered face to face to the respondents. 100 copies of questionnaire was administered to the respondents. The analysis was based on the data obtained from response to the questionnaire administered. The findings found out that organizational culture increases employee job satisfaction which made organizational culture a major explanatory variable of worker's morale, satisfaction and productivity. It was also concluded that training allows employees to acquire new skills and sharpen existing ones. Training and development reduces the cost of money to be spent on recruitment as a result of Improved productivity. Financial incentives are important as it affects employee’s performance as it ensures employees have a relatively higher productivity level so as to boost their morale for higher productivity. The study also concluded that Industrial conflict management boosts employee's performance and better position employees to be more productive thereby achieving organizational goals faster and smarter. And recommends that for a calm and peaceful organizational atmosphere, there should be good and healthy working relationships between management and employees to prevent and resolve conflicts. Conflicts should not be allowed to spiral out of control as it can be managed easily to prevent disagreements that will negatively affect decision making and employee performance. It was also recommended that organizations and their management to ensure they adequately pay their employees with incentive packages and bonuses to promote smooth operation and improved performance by employee.

In today's dynamic work environment, the relationship between employees and employers stands as a critical determinant of organizational success. This study aims to explore the impacts of conflicts between employees and employers on the performance of organizations. Through an extensive literature review and empirical analysis, the survey generated 141 validated replies. The results of the analysis of the replies gathered indicate that organizational conflicts have a significant impact on employee performance. Furthermore, this research delves into the ramifications of such conflicts on organizational performance metrics, including productivity, employee morale, retention rates, and overall efficiency. It seeks to identify how these conflicts disrupt workflow, hinder collaboration, and impede the attainment of strategic objectives. Moreover, by shedding light on the intricate interplay between employee-employer conflict and organizational performance, this research provides valuable insights for both scholars and practitioners. It offers actionable recommendations for cultivating a harmonious work environment, fostering constructive
communication channels, and implementing effective conflict resolution mechanisms to mitigate the detrimental impact of conflicts on organizational performance. Ultimately, this study contributes to a deeper understanding of the dynamics within contemporary workplaces and underscores the imperative of fostering positive employee-employer relations for sustainable organizational success. In order to effectively manage conflict in organisations on a continual basis, management and staff must make a concerted effort to collaborate amicably by developing strong strategies and upholding appropriate regulations.