SURVEY

The conflict between Gaza and Israel stems from the larger Arab-Israeli dispute. Following the United Nations' 1947 proposal to divide the territory into separate Jewish and Arab states, Israel proclaimed its independence on May 14, 1948. This declaration triggered the 1948 Arab-Israeli War, during which Egypt assumed control of the Gaza Strip. When the war concluded in 1949 with the signing of the Armistice Agreements, Gaza remained under Egyptian administration.1 During Egypt's administration of Gaza, the area became a refuge for a significant number of displaced Palestinians. As Palestinian nationalism intensified, militant groups such as the Fedayeen began carrying out cross-border raids into Israeli territory, which led to Israeli military responses. On May 28, 1964, the Palestine Liberation Organization (PLO) was founded at the first Arab League Summit held in Cairo. The organization was established to serve as the recognized representative of the Palestinian people, aiming to achieve self-determination and ultimately liberate Palestine from Israeli authority.2 In 1967, escalating tensions between Israel and its neighboring Arab states sparked the Six-Day War. Israel quickly overcame the forces of Egypt, Syria, and Jordan, gaining control of several territories, including Gaza, the West Bank, East Jerusalem, the Sinai Peninsula, and the Golan Heights. The occupation of Gaza brought an increased Israeli military presence and the establishment of settlements, intensifying Palestinian anger. As Israeli settlements expanded within Gaza, Palestinian opposition mounted, resulting in frequent confrontations. This growing 1 unrest culminated in the First Intifada in 1987, characterized by widespread protests and violent clashes with Israeli troops.3

This study evaluaed the quality of library services in John Harris Library, University of Benin. Related literature of eminent scholars views on the study were reviewed. A descriptive survey was employed to carry out this study. The population comprised of all the 300 and 400 level library and information science students in the University of Benin. One hundred (100) respondents were sampled for this study. To ensure a representative sample for this study, sampling was done using the simple random sampling technique. The research instrument used for this study was a self-structured questionnaire to elicit information from the respondents. Data was collected from respondents and analyzed using descriptive statistics like simple percentages. Findings revealed a positive perception of library services at John Harris Library, with significant strengths in resource availability and staff knowledge. However, there are notable areas for improvement, particularly in digital offerings and operating hours. Respondents provided valuable insights that could guide enhancements to the library's services, emphasizing
user engagement, staff training, and resource expansion as key factors in improving overall satisfaction. Based on the findings above the following recommendations were made: The library should establish a clear and visible commitment to enhancing user experience. To address concerns about limited open hours, consider evaluating the current schedule and exploring options to extend service hours. Implement regular user surveys to gather feedback on library services and resources. Invest in ongoing training programs for library staff to enhance their skills and ensure they are equipped to provide excellent support and guidance to users. Develop a user-friendly website that provides easy access to resources, information, and services. Finally increase the selection of digital resources and e-books to meet the evolving needs of users.