SURVEY

This study evaluaed the quality of library services in John Harris Library, University of Benin. Related literature of eminent scholars views on the study were reviewed. A descriptive survey was employed to carry out this study. The population comprised of all the 300 and 400 level library and information science students in the University of Benin. One hundred (100) respondents were sampled for this study. To ensure a representative sample for this study, sampling was done using the simple random sampling technique. The research instrument used for this study was a self-structured questionnaire to elicit information from the respondents. Data was collected from respondents and analyzed using descriptive statistics like simple percentages. Findings revealed a positive perception of library services at John Harris Library, with significant strengths in resource availability and staff knowledge. However, there are notable areas for improvement, particularly in digital offerings and operating hours. Respondents provided valuable insights that could guide enhancements to the library's services, emphasizing
user engagement, staff training, and resource expansion as key factors in improving overall satisfaction. Based on the findings above the following recommendations were made: The library should establish a clear and visible commitment to enhancing user experience. To address concerns about limited open hours, consider evaluating the current schedule and exploring options to extend service hours. Implement regular user surveys to gather feedback on library services and resources. Invest in ongoing training programs for library staff to enhance their skills and ensure they are equipped to provide excellent support and guidance to users. Develop a user-friendly website that provides easy access to resources, information, and services. Finally increase the selection of digital resources and e-books to meet the evolving needs of users.