THE EFFECTIVENESS OF INSTAGRAM IN PROMOTING SMALL SCALE BUSINESSES BY INSTAGRAM VENDORS.
Faculty
Department
Year of Publication
Publication Type
Abstract
This research examines the role of Instagram as an advertising platform for promoting small-scale businesses. With its vast user base and visual-centric format, Instagram has become an increasingly popular medium for businesses to reach potential customers. This study presents the findings from a comprehensive field survey conducted in 2023, investigating the effectiveness of Instagram in business promotion, user perceptions, and the convenience of its advertising platform for buying and selling..The survey collected responses from 250 participants covering demographics, Instagram usage patterns, and attitudes towards the platform's role in business promotion. The results indicate a balanced gender distribution among respondents, with the majority falling between 15 and 30 years old. A significant portion of participants reported being single and having diverse educational qualifications. Regarding Instagram usage, the survey highlighted that approximately half of the respondents were frequently on the platform, with a significant percentage using it as a primary shopping destination. The findings further indicated that a notable proportion of respondents viewed Instagram as an effective platform for promoting small-scale businesses, emphasizing its impact in generating awareness and reaching potential customers. However, concerns about the authenticity of goods and services emerged, with almost half of the respondents expressing reservations about the platform's consistency in delivering what was advertised. Additionally, a considerable number of participants acknowledged that the effectiveness of Instagram in business promotion may be affected by factors like hacked social media accounts, raising questions about security and trustworthiness. Despite the mixed perceptions, the study revealed that Instagram's advertising platform is perceived as convenient for buying and selling, primarily attributed to its user-friendly interface, direct shopping features, and seamless integration with various payment options. In conclusion, Instagram has shown significant potential as an effective advertising platform for small-scale businesses, benefiting from its visual appeal and influencer marketing strategies. However, addressing concerns regarding authenticity and security will be critical in sustaining its effectiveness in the long term. The research provides valuable insights for businesses seeking to leverage Instagram's potential and lays the groundwork for future investigations into the evolving landscape of social media-driven business promotion.
Supervisor(s)
co-supervisor


