R.E. ESEWE

Burnout and job satisfaction are crucial determinants of nurses’ performance and the overall quality of healthcare delivery. This study investigated the relationship between burnout and job satisfaction among registered nurses working in a tertiary health institution in Benin, Edo State, Nigeria. A cross-sectional descriptive design was employed using a structured questionnaire based on the Maslach Burnout Inventory and a standardized Job Satisfaction Scale. Data were collected from fifty-four (54) nurses selected through purposive sampling across major clinical departments. Descriptive and inferential statistics were applied for data analysis using SPSS version 25. Results indicated that while nurses experienced moderate levels of emotional exhaustion and depersonalization, they maintained a strong sense of personal accomplishment and professional commitment. Job satisfaction levels were moderate, with higher satisfaction observed in collegial relationships and supervisory support, and lower satisfaction associated with remuneration, workload, and promotion opportunities. Statistical analysis revealed a significant inverse relationship between burnout dimensions and job satisfaction, suggesting that increased emotional exhaustion and workload correspond to decreased job satisfaction. The study concludes that supportive leadership, equitable workload distribution, and improved welfare policies are essential for reducing burnout and enhancing job satisfaction among nurses. It recommends that hospital management implement regular stress-management programs and create opportunities for career advancement to promote workforce retention and high-quality patient care

Workplace abuse of nurses by patients and their relatives is a growing concern, affecting job performance, mental health, and overall well-being. This study assessed the factors influencing the abuse of nurses at the University of Benin Teaching Hospital (UBTH), Ugbowo, Benin City. The study aimed to determine the prevalence, types, and contributing factors of abuse experienced by nurses. A descriptive cross-sectional survey was conducted among 258 nurses selected through a stratified sampling technique. A structured questionnaire was used to collect data, and 251 responses were deemed valid, giving a response rate of 97.2%. Data were analyzed using the Statistical Package for the Social Sciences (SPSS) version 26.0, with results presented in tables and figures. The study found that verbal abuse was the most common form of abuse, experienced by 71% of respondents. Other reported forms of abuse included emotional distress (59%), workplace bullying (53%), and rude or dismissive behavior (66%). Physical assault (37%), unwanted sexual harassment (42%), and stalking (31%) were less frequently reported. Factors contributing to abuse included patient frustration due to delayed medical attention (mean = 3.1), lack of understanding of hospital policies (mean = 3.0), and emotional distress of patient relatives (mean = 3.2). Patients with psychiatric conditions, those under the influence of drugs or alcohol, and those with severe pain were more likely to abuse nurses. Abuse of nurses in UBTH is prevalent, with verbal and emotional abuse being the most reported. Factors such as patient frustration, unrealistic expectations, and poor communication contribute to these incidents. There is a need for hospital management to implement stricter policies against abuse, provide conflict resolution training for nurses, and improve communication between healthcare workers and patients’ relatives. Additionally, security measures should be strengthened to ensure a safer work environment for nurses.