Industrial Conflict Management Strategies and Employee Performance in Healthcare Centres in Benin City

This study examined the effect of Industrial conflict management strategies on employee performance in healthcare centers in Benin City. In specific terms, the study determined the relationship among accommodating, collaborating, compromising, competing, as avoiding as a conflict management strategy affect the employee performance in the health care centres in Benin City. A survey research design was employed, and 362 employees from the University of Benin Teaching Hosptail (UBTH) participated in the study. A questionnaire was used to obtain data from the respondents, which was then analysed using descriptive and inferential statistics. The findings revealed that accommodating and collaborating conflict management strategies have a positive and significant relationship with employee performance, while avoidance has a significant negative relationship. Compromising and competing strategies did not exhibit a statistically significant relationship with employee performance. The study highlights the importance of fostering understanding, flexibility, and teamwork to enhance the overall effectiveness of healthcare professionals. It also underscores the detrimental effects of conflict avoidance in healthcare settings, emphasizing the need for interventions that encourage open communication and constructive problem-solving. To address these findings, the study recommends that healthcare centers in Benin City prioritize training programs that enhance accommodative and collaborative conflict management skills among their staff. Additionally, communication training programs should be implemented to encourage open and constructive dialogue, addressing the negative impact of conflict avoidance.