THE IMPACT OF TEAM WORK ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF EDO STATE BOARD OF INTERNAL REVENUE

This study investigated the impact of teamwork on organizational performance at the Edo State Board of Internal Revenue. Specifically, the study sought to identify the aspects of teamwork that enhance organizational effectiveness, examine the challenges employees face while working as a team, and assess how teamwork affects overall organizational performance. A survey research design was employed, and data were collected through a structured questionnaire administered to thirty (30) employees across different departments. The data were analyzed using descriptive statistics, including frequency and percentage tables. Findings revealed that trust among team members, willingness to resolve problems, reliability, confidentiality, and effective leadership are key aspects that positively influence organizational effectiveness. The study also identified limited employee participation in decision-making and leadership-related constraints as major obstacles to teamwork. Furthermore, teamwork was found to improve task completion speed, service quality, utilization of skills, and organizational output. The study concluded that effective teamwork significantly enhances organizational performance. It is recommended that management strengthen team-building initiatives, promote employee involvement in decision-making, and provide regular training to foster collaboration and improve overall performance.