EMPLOYEES CITIZENSHIP

This study examines the effect of Employee Citizenship Behaviour (ECB) on the Organisational Commitment (ORGC) of Zenith Bank employees in Benin City. The entire population for the study was 323. The actual sample size using Taro Yamane formular was 179. Using a structured survey, 179 questionnaires were distributed, out of which 119 were returned and analyzed. The study adopted a quantitative research methodology, utilizing descriptive statistics (frequency, mean, percentage) and inferential statistics (regression analysis) to evaluate the relationship between ECB dimensions (conscientiousness, altruism, civic virtue, sportsmanship, and courtesy) and organisational commitment. The findings revealed that conscientiousness (B = .284, p = .005) and civic virtue (B = .342, p = .004) had a significant positive effect on organisational commitment, while altruism (B = -0.091, p = .436), sportsmanship (B = .093, p = .477), and courtesy (B = .032, p = .753) were not significant predictors. Based on these findings, it is recommended that Zenith Bank enhances conscientiousness through performance-based incentives, promotes civic virtue via employee engagement initiatives, and reassesses how altruistic behaviors are encouraged in the workplace. Strengthening workplace resilience and fostering a culture of professionalism and respect can further enhance employee commitment and long-term organisational success.