DEPARTMENT OF HUMAN RESOURCE

This study examines the effect of Employee Citizenship Behaviour (ECB) on the Organisational Commitment (ORGC) of Zenith Bank employees in Benin City. The entire population for the study was 323. The actual sample size using Taro Yamane formular was 179. Using a structured survey, 179 questionnaires were distributed, out of which 119 were returned and analyzed. The study adopted a quantitative research methodology, utilizing descriptive statistics (frequency, mean, percentage) and inferential statistics (regression analysis) to evaluate the relationship between ECB dimensions (conscientiousness, altruism, civic virtue, sportsmanship, and courtesy) and organisational commitment. The findings revealed that conscientiousness (B = .284, p = .005) and civic virtue (B = .342, p = .004) had a significant positive effect on organisational commitment, while altruism (B = -0.091, p = .436), sportsmanship (B = .093, p = .477), and courtesy (B = .032, p = .753) were not significant predictors. Based on these findings, it is recommended that Zenith Bank enhances conscientiousness through performance-based incentives, promotes civic virtue via employee engagement initiatives, and reassesses how altruistic behaviors are encouraged in the workplace. Strengthening workplace resilience and fostering a culture of professionalism and respect can further enhance employee commitment and long-term organisational success.

This study investigates Industrial conflicts and employees productivity, three research questions and objectives of the study were raised to examine the causes of industrial conflicts in Nigeria, examine the relationship between workerproductivity and industrial conflicts and analyze the possible solutions to industrial conflicts in Nigeria . Relevant Literature from different author were reviewed and the study evaluates that the sample required for the study was based on the population of the study which was the staff of the University of Benin, the sample size is set at 300. The instrument was validated by the research supervisor. The findings of the study shows that there is a significant relationship between industrial conflicts and employees productivity as most reponses were alike, and that the solutions
proffered for industrial conflicts are feasible. The study recommends that Industrial conflicts is unavoidable butproper management can aid it to be beneficial to the organization, while mismanagement can have negative effect on the productivity of employees. The researchers suggest that proper steps are to be put in place to ensure that conflicts are properly managed and solved through negotiation, meditation, conciliation, arbitration litigations etc. The study critically shows how every industrial conflict can affect the organization in either way negatively or positively depending on how the organization chooses to manage it. It leverages on the strength and weakness of the organization in managing and resolving conflicts.

This study investigates Industrial conflicts and employees productivity, three research questions and objectives of the study were raised to examine the causes of industrial conflicts in Nigeria, examine the relationship between workers productivity and industrial conflicts and analyze the possible solutions to industrial conflicts in Nigeria . Relevant Literature from different author were reviewed and the study evaluates that the sample required for the study was based on the population of the study which was the staff of the University of Benin, the sample size is set at 300. The instrument was validated by the research supervisor. The findings of the study shows that there is a significant relationship between industrial conflicts and employees productivity as most reponses were alike, and that the solutions proffered for industrial conflicts are feasible. The study recommends that Industrial conflicts is unavoidable but proper management can aid it to be beneficial to the organization, while mismanagement can have negative effect on the productivity of employees. The researchers suggest that proper steps are to be put in place to ensure that conflicts are properly managed and solved through negotiation, meditation, conciliation, arbitration litigations etc. The study critically shows how every industrial conflict can affect the organization in either way negatively or positively depending on how the organization chooses to manage it. It leverages on the strength and weakness of the organization in managing and resolving conflicts.

This study investigates Industrial conflicts and employees productivity, three research questions and objectives of the study were raised to examine the causes of industrial conflicts in Nigeria, examine the relationship between workers productivity and industrial conflicts and analyze the possible solutions to industrial conflicts in Nigeria . Relevant Literature from different author were reviewed and the study evaluates that the sample required for the study was based on the population of the study which was the staff of the University of Benin, the sample size is set at 300. The instrument was validated by the research supervisor. The findings of the study shows that there is a significant relationship between industrial conflicts and employees productivity as most reponses were alike, and that the solutions proffered for industrial conflicts are feasible. The study recommends that Industrial conflicts is unavoidable but proper management can aid it to be beneficial to the organization, while mismanagement can have negative effect on the productivity of employees. The researchers suggest that proper steps are to be put in place to ensure that conflicts are properly managed and solved through negotiation, meditation, conciliation, arbitration litigations etc. The study critically shows how every industrial conflict can affect the organization in either way negatively or positively depending on how the organization chooses to manage it. It leverages on the strength and weakness of the organization in managing and resolving conflicts.