Telepharmacy

Background: Telepharmacy, the provision of pharmaceutical care through telecommunication and digital technologies has emerged as a transformative innovation for improving access to pharmacy services, particularly in regions with limited healthcare infrastructure. In Nigeria, the concept remains relatively new, and community pharmacists play a central role in its successful implementation. Understanding their knowledge, attitudes, and perceptions is therefore essential for advancing digital healthcare integration. This study assessed the knowledge, attitudes, and perceptions of community pharmacists in Benin City, Nigeria, toward telepharmacy and identified potential barriers to its adoption. Methods: A cross-sectional descriptive study was conducted among community pharmacists practicing in Benin City, Edo State. A total of 188 questionnaires were distributed using a convenience sampling technique during professional meetings and on-site pharmacy visits. Data were collected through a structured, self-administered questionnaire covering four domains: socio-demographic characteristics, knowledge, perception, attitude, and perceived challenges related to telepharmacy. Data were analysed using IBM Statistical Package for the Social Sciences (SPSS) version 27. Descriptive statistics (frequencies and percentages) summarized responses, while Chi-square tests determined associations between variables at a 5% significance level (p < 0.05). Results: Out of 188 distributed questionnaires, 179 were returned and analysed. Most respondents were male (75.3%), aged 31–40 years (51.1%) and held a B.Pharm degree (57.9%). Knowledge of telepharmacy was generally high: 93.3% acknowledged its availability in Nigeria, and 98.3% agreed it played an important role during global health crises. Perception toward telepharmacy was positive. Attitudinal responses were similarly favourable, with 82.6% expressing willingness to adopt telepharmacy in practice and 87.1% believing it would improve pharmaceutical care in Benin City. However, major challenges identified included poor internet connectivity (96.1%), limited patient digital literacy (84.3%), lack of training (76.4%), high installation cost (68.0%), and patients’ unwillingness to pay for services (62.4%). Years of experience were significantly associated with knowledge level (p = 0.026), while gender influenced perception (p = 0.018). Conclusion: The study revealed high awareness and positive attitudes toward telepharmacy among community pharmacists in Benin City, reflecting readiness to integrate digital technologies into pharmacy practice. Nonetheless, infrastructural and economic barriers particularly unreliable internet services, inadequate training, and low patient acceptance remain critical obstacles. Strengthening ICT infrastructure, developing national telepharmacy guidelines, and providing continuous professional training are necessary steps toward sustainable telepharmacy adoption in Nigeria.