Esther Gift AGBATOR

QUALITY CONTROL PRACTICES AND ORGANISATIONAL PERFORMANCEINTHE MANUFACTURING INDUSTRY

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Abstract
This study investigated the effect of quality control practices on organizational performance in the manufacturing industry. Data were primarily sourced through the administration of two hundred (200) questionnaire out of which same number (200) were found usable for the empirical analysis. The descriptive (frequency, mean and percentage) and inferential statistics(regression) were adopted for the study’s analysis. It was revealed that: there is a significant relationship between quality standards and organizational performance; resources significantly affect the organizational performance; communication processes related to quality control do not significantly influence organizational performance; continuous improvement in quality control practices does not significantly influence organizational
performance; and regulatory compliance does not significantly impact organizational performance. Based on these findings, it was recommended that: manufacturing firms should prioritize the establishment and maintenance of stringent quality standards; organizations should allocate sufficient resources, including financial, human, and technological resources, to support the effective implementation of quality control practices; it is crucial to emphasize the importance of clear and effective communication within manufacturing firms; it is essential for manufacturing firms to cultivate a culture of continuous improvement; and it remains crucial for firms to adhere to relevant regulations and standards as non-compliance can result in legal and reputational risks
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