STUDENT INQUIRIES

This study proposes the design and implementation of an intelligent chatbot system for the Department of Computer Science, University of Benin, to improve communication between students and departmental administration. Currently, information such as registration deadlines, exam timetables, and announcements is shared through traditional means like notice boards and emails, which often cause delays and inefficiencies. The proposed chatbot, built using Google Dialogflow (NLP) and a PHP-based backend, will provide real-time, accurate responses to student queries through a responsive web interface. System development will include requirement gathering, chatbot design, and integration with a structured knowledge base. Evaluation will focus on response accuracy, usability, and user satisfaction. Expected outcomes include reduced administrative workload, faster and more consistent information dissemination, and improved student experience. The study also aims to offer a scalable framework for applying AI-powered communication tools in other university departments across Nigeria.