ADMINISTRATIVE EFFICIENCY

This study examined E-Government and Administrative Efficiency in Nigeria: A Case Study of the National Identity Management Commission (NIMC), Benin City Zone. The survey research design was adopted because data were collected from a sample population with specific characteristics. Four research questions were formulated and analyzed using mean and standard deviation. The population of the study consisted of all staff of the National Identity Management Commission (NIMC), Benin City Zone, from which a total of 100 respondents were selected using a proportional random sampling technique. The instrument used to collect data for the study was a twenty-item structured questionnaire designed to obtain responses on the effect of e-government on administrative efficiency, infrastructural and technical challenges, staff competence, and monitoring mechanisms. The study was anchored on the Technological Determinism Theory and the Innovation Diffusion Theory. The Technological Determinism Theory posits that technological development drives organizational and administrative change, influencing how public institutions operate and adapt to modernization. This theory underscores how e- government platforms reshape administrative efficiency, information management, and service delivery. The Innovation Diffusion Theory, on the other hand, explains how new technologies are adopted and integrated into public institutions over time, depending on perceived usefulness, ease of use, and organizational readiness. Together, these theories provide a framework for understanding how e-government adoption transforms
administrative processes and governance outcomes within the public sector. Based on the findings, the study concluded that e-government has significantly enhanced administrative efficiency in NIMC by improving information accessibility, reducing delays, and promoting transparency in service delivery. However, challenges such as poor internet connectivity, inadequate ICT infrastructure, limited technical competence, and frequent power interruptions hinder optimal performance. Despite these constraints, respondents agreed that e-government remains a key driver of modernization, accountability, and improved administrative outcomes in the Nigerian public sector. The study recommends that government and institutional management should invest in robust
ICT infrastructure, provide continuous training for staff, and ensure stable power supply to enhance e-government operations. Furthermore, policies promoting digital transformation, data protection, and system maintenance should be strengthened to sustain the benefits of e-government across Nigeria.