ENHANCE COMMUNICATION

Waste management in Edo State suffers from poor communication, irregular service delivery, and weak accountability due to manual record-keeping and fragmented reporting systems. This study developed a web-based Customer Relationship Management (CRM) platform to improve communication, transparency, and citizen participation in waste management. Using the Waterfall methodology, data were collected through interviews and literature review, guiding the design and implementation of the system with ASP.NET Core MVC, C#, Razor Pages, Tailwind CSS, and Microsoft SQL Server. The platform includes a customer interface for registration, request tracking, real-time chat, and announcements, and a waste manager interface for zone management, complaint resolution, and information sharing. Security measures such as Argon2 password hashing and role-based access control were implemented. Testing confirmed full functionality and reliability. The system enhances service delivery bycentralizing communication, standardizing complaint tracking, and promoting citizenengagement, offering a scalable model for technology-drivenwaste management across Edo State.