Questionnaire survey Infrastructure challenges High installation cost Technical expertise Regulatory framework Stakeholder engagement Sustainable urban management Nigeria

This study examines how smart technology influences property management practices in Benin City, Nigeria, a rapidly growing urban center. Using a descriptive survey design, structured questionnaires were administered to 54 estate management firms across the city to gather insights on technology adoption. The collected data were analyzed using descriptive statistics (mean and standard deviation) to evaluate respondents' perceptions. The findings indicate widespread recognition of the benefits of smart technology, notably through smart security systems, energy management tools, and predictive maintenance applications. Nevertheless, overall adoption levels remained moderate among the surveyed firms. The major challenges hindering implementation included high installation costs, inadequate infrastructure, limited technical expertise, and regulatory gaps.
These outcomes underscore the need for enhanced stakeholder engagement, supportive policy frameworks, and tailored technological solutions to improve urban property management practices. Addressing these factors would accelerate the integration of smart technologies in property management, thereby enhancing operational efficiency and sustainability in Nigerian cities. The study's implications extend beyond Benin City, offering guidance for stakeholders in other Nigerian cities facing similar challenges.