I O Osamwonyi

This study examined the influence of effective claims management on the growth of the Nigerian insurance industry. The study raised five specific objectives to guide towards the actualization of the study’s overall objective. Data were primarily sourced through online questionnaire, and a total of one hundred (100) questionnaire were found usable for the empirical analysis. The descriptive (frequency, mean and percentage) and inferential statistics (regression) were adopted for the study’s analysis. Specifically, the analysis revealed the following: a significant positive relationship between effective claims management and growth of the Nigerian insurance industry; a significant negative relationship between inadequate claims management and growth of the Nigerian insurance industry; that improved customers’ satisfaction has a significant relationship with growth of the Nigerian insurance industry; that strong regulatory framework does not have a significant relationship with growth of the Nigerian insurance industry; and that adoption of technology has a significant relationship with growth of the Nigerian insurance industry. Based on the findings, the following recommendations were made that insurance companies: should strengthen claims management practices; address inadequate claims management; enhance customer satisfaction, foster technological adoption; and adopt collaborative approach to regulatory framework.