okoruwa stephanie

This study investigates the influence of Artificial Intelligence (AI) on library services, focusing specifically on academic libraries. With the rapid advancement of technology, libraries are increasingly adopting AI tools to improve their operations and enhance the user experience. The research centers on the John Harris Library at the University of Benin, exploring the current state and extent of AI integration in its services. AI technologies, such as machine learning, natural language processing, and data analytics, are transforming traditional library functions by automating routine tasks like cataloging and organizing resources. This allows librarians to focus on more complex intellectual work. Additionally, AI enables personalized services through analyzing user behavior and preferences, improving information retrieval and recommendations. The study also highlights AI’s role in digitizing and preserving rare and fragile materials, thus safeguarding cultural heritage for future generations. However, alongside these benefits, the research addresses important challenges including data privacy concerns, ethical implications, potential job displacement among library staff, and the need for ongoing professional training. The findings emphasize the necessity of responsible AI adoption to balance technological progress with ethical responsibilities, ensuring that library services remain effective, inclusive, and trustworthy. This study contributes valuable insights for library professionals, academic institutions, and policymakers aiming to harness AI’s potential while managing its risks within the library setting