ANTHONY FAITH IYENGUMHENA

This study ascertains the impact of supply chain disruption on organizational performance using the case study of Nigeria Bottling Company, Benin City. The following hypothesis was tested to ascertain how key performance indicators relevant to its operation, such as production efficiency, customer satisfaction, and profitability, are influenced by supplier failures, defective materials, and regulatory changes. A survey research design was adopted for the research, and structured questionnaires were administered to randomly selected staff of the company. Descriptive and inferential statistical tools were used to analyze responses with the help of Statistical Package for the Social Sciences (SPSS). The findings showed that supply chain disruptions negatively affect organizational performance. Precisely, supplier failure and defective materials occasion delays in production, increase costs, and reduce product quality, while frequent regulatory changes impact negatively on efficiency of operation and consumer satisfaction. The study concludes that risk management in supply chains is critical for the sustenance of competitiveness and assured consistent performance. It recommends that NBC should diversify its supplies, enhance local sourcing, and invest in real-time supply chain monitoring technologies. In addition, proactive regulatory compliance and flexible logistics planning were advised in order to mitigate future disruptions. The following provides an overview of the contribution of this research in understanding supply chain risk management within the Nigerian manufacturing sector.