D. EKANEM

EMPLOYEE ENGAGEMENT AND ITS EFFECT ON ORGARNISATIONAL PRODUCTIVITY: A CASE STUDY OF THE HOSPITALITY SECTOR IN NIGERIA

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Abstract
This study examined the influence of employee engagement on organisational productivity among Hotel employees in Edo State, Nigeria. Employee engagement is widely recognised as a critical factor that drives efficiency, innovation, and goal achievement within organisations by fostering employees’ emotional and intellectual commitment to their work. The specific objectives of the study were to determine the extent to which job autonomy influences organisational productivity, assess the impact of career development opportunities on organisational productivity, examine the role of feedback and communication in enhancing organisational productivity and investigate the effect of team collaboration on organisational productivity. A survey research design was adopted and structured questionnaires were administered to 134 employees drawn from six selected Hotels in Edo State using a purposive sampling technique. Data were analysed using descriptive statistics, correlation, and multiple regression analysis. The results revealed that job autonomy (B = 0.310, p = 0.000), career development (B = 0.274, p = 0.000), and feedback and communication (B = 0.212, p = 0.001) had positive and statistically significant effects on organisational productivity, while team collaboration (B = 0.083, p = 0.205) exhibited a positive but statistically insignificant effect. The regression model (R² = 0.354, F = 17.662, p = 0.000) indicated that the independent variables collectively explained about 35.4% of the variation in organisational productivity, suggesting a moderate overall model fit. The study concludes that employee engagement dimensions particularly job autonomy, career development, and effective feedback and communication are significant determinants of organisational productivity in the hospitality sector. It recommends that Hotel management should strengthen employee development programmes, enhance communication systems, and promote decision-making autonomy to foster higher performance and sustained organisational growth.
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