Burnout syndrome Occupational stress Healthcare workers Emotional exhaustion

ASSESSMENT OF SELF-REPORTED BURNOUT AMONG NON-CLINICAL WORKERS IN UNIVERSITY OF BENIN TEACHING HOSPITAL, BENIN CITY, EDO STATE

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Abstract
Burnout is a prolonged psychological response to chronic emotional and interpersonal stressors in the workplace, characterized by three core dimensions: exhaustion, cynicism, and reduced professional efficacy. In healthcare settings, burnout has emerged as a significant global concern with far-reaching consequences at individual, interpersonal, and institutional levels. Among healthcare workers, including non-clinical staff, burnout is associated with decreased job Formatted: Font: Not BoldFormatted: Font: Not Bold satisfaction, increased absenteeism, medical errors, and reduced quality of care, ultimately impacting patient outcomes and increasing mortality risks. Interpersonally, burnout contributes to emotional dissonance, while institutionally it leads to high staff turnover, reduced efficiency, and increased economic burden. Despite its recognition since the 1970s, burnout remains a complex and evolving construct, formally classified as an occupational phenomenon in the International Classification of Diseases
(ICD-11). Its conceptual overlap with related conditions such as depression and fatigue continues to generate debate in the literature. Evidence links burnout to numerous adverse health outcomes, including cardiovascular diseases, metabolic disorders, musculoskeletal issues, and mental health disturbances. Furthermore, job demands such as workload are strongly associated with burnout, whereas job resources like social support promote work engagement. Recent global challenges, particularly the COVID-19 pandemic, have intensified workplace stressors, placing healthcare workers at an increased risk of burnout. This study highlights the multifaceted nature of burnout and underscores its significant implications for both employee well-being and organizational performance, emphasizing the need for effective intervention strategies and supportive work environments.
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