THE ROLES OF SOCIAL WORKERS

This study explored the roles of social workers in hospital settings with a specific focus on the University of Benin Teaching Hospital (UBTH), Benin City, Edo State, Nigeria. The increasing complexities of patients' biopsychosocial needs in modern healthcare systems necessitate a multidisciplinary approach to treatment, of which social work plays a critical role. The study adopted a case study research design comprising both quantitative (questionnaire) and qualitative (interview) data collection methods to explore the various roles undertaken by social workers within the hospital setting. Specifically, the research investigated how social workers contribute to patient care, psychosocial assessments, discharge planning, mental health support, advocacy, and policy development in the hospital environment. A total of 131 questionnaires were distributed to healthcare professionals and patients, while 10 in-depth interviews were conducted with practicing social workers at UBTH. Findings revealed that social workers are pivotal in bridging the gap between the medical and psychosocial needs of patients, advocating for patient rights, coordinating care plans, and providing emotional and psychological support to both patients and their families. Challenges such as limited recognition, understaffing, and poor working conditions were also identified. The study concluded with recommendations aimed at improving the visibility, support, and operational environment for hospital social workers in Nigeria. Keywords: Social work, social worker, hospital setting, patient care, inter-professional collaboration.