COMMUNICATION TECHNOLOGY

This study examined impact of information and communication technology (ICT) on Banks efficiency in Nigeria. The empirical model for this study is formulated based on relevant reviewed literatures, theoretical postulations and significant observed variables selected from highly methodological studies. The research design employed in this study is ex-post facto. This study is based on Nigeria as such the population of the study covers Access Bank, Zenith Bank, First Bank, GTBank, and UBA across 15 years (2008–2023). The key metrics include Return on Assets (ROA), Number of ATMs, Mobile Banking Transactions, and POS Transactions. The sampled size is more than 5 percent of the population (Five deposit money banks in Nigeria). The estimation procedures adopted in this study are in the following steps: Descriptive statistic of the series in the ,Augmented Dickey-Fuller (ADF) statistic unit root test to test for Stationary, Auto Regressive Distributive Lag (ARDL) model to test for long run relationship among the variables of interest, CUSUM Test to test for Model Stability, and Breusch-Godfrey Serial Correlation LM Test to check the presence of serial correlation among the variables. The regression results revealed that ATM Operations: Significantly and positively affect bank efficiency, highlighting their role in enhancing financial performance. Mobile Banking (Market Transactions): Exhibits a significant negative relationship with bank efficiency, suggesting potential implementation challenges or inefficiencies in mobile banking services. POS Operations: Shows a mixed impact on bank efficiency, with a significant negative effect in some models, indicating that while POS transactions increase convenience, they may also introduce operational inefficiencies. Based on the findings, the research therefore recommended that; Enhance ATM Services: Banks should continue to invest in ATM infrastructure, ensuring widespread availability and operational reliability to sustain and improve bank efficiency. Optimize Mobile Banking Platforms: Address the challenges associated with mobile banking by improving user experience, security features, and infrastructure to harness its potential for enhancing bank efficiency. Refine POS Operations: Evaluate and streamline POS transaction processes to reduce associated costs and inefficiencies. Training and support for merchants using POS systems should be enhanced to ensure smoother operations. Continuous Monitoring and Evaluation: Banks should implement robust monitoring systems to continuously evaluate the performance of electronic banking services, making necessary adjustments to optimize efficiency