THE ROLE OF SOCIAL WORKERS IN AN ORGANIZATION

This study investigates the role of social workers in organizations, focusing on their functions, contributions to employee welfare and productivity, as well as the challenges they encounter in organizational settings. The research employed a descriptive survey design, which was considered appropriate for obtaining the perceptions, attitudes, and experiences of employees and management staff regarding the relevance of social workers in workplace environments. The design enabled the collection of first-hand data from a sizeable group of respondents without manipulating variables, thereby ensuring that the findings reflected the realities of organizational life. The population of the study consisted of 200 employees and management staff drawn from selected organizations, including corporate bodies, educational institutions, healthcare facilities, and non-governmental organizations. A stratified random sampling technique was used to select a representative sample of 100 respondents, ensuring fair inclusion of both management and non-management staff. Data were collected through a structured questionnaire divided into three sections, which covered demographic details, functions of social workers, and their contributions and challenges. A four-point Likert scale was used to measure responses, facilitating clear interpretation of the data. To ensure validity, the instrument was reviewed by experts in social work and research methodology, while reliability was established using the test-retest method with Pearson Product Moment Correlation Coefficient (PPMCC). Data were analyzed using descriptive statistics such as frequencies, percentages, and mean scores, with results presented in tables for easy interpretation. Ethical standards, including informed consent, confidentiality, and organizational permission, were strictly adhered to throughout the study. The findings highlight that social workers play a crucial role in promoting employee welfare, enhancing productivity, and mediating organizational conflicts. However, challenges such as lack of institutional recognition, limited resources, and organizational constraints affect their efficiency. The study concludes that organizations that integrate social workers into their systems are better positioned to address employee need holistically, improve workplace relations, and foster overall organizational growth.