PIUS BENJAMIN CHUKWUEMEKA

In recent years, the retail industry has undergone a remarkable transformation due to the introduction of new technologies designed to increase efficiency, enhance the customer experience, and provide greater economic benefits. Retailers are increasing using digital technology, from consumer electronics to advanced analytics, to simplify operations and meet the needs of today’s customers. But despite success in many areas, a major problem remains: inefficiencies in the supply process, especially at the checkout process. Customers often experience delays at billing counters, leading to dissatisfaction and frustration, while retailers face operational challenges such as human errors in billing and resource constraints.