SECURITY CHALLENGES AND STRATEGIC MEASURES IN COMBATING THEFT FOR EFFECTIVE SERVICE DELIVERY IN JOHN HARRIS LIBRARY, UNIVERSITY OF BENIN.
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Abstract
This study investigates the security challenges affecting the John Harris Library, University of Benin, and examines the strategic measures adopted to combat theft for improved service delivery. Library theft manifesting in the unauthorized removal, concealment, or mutilation of information resources continues to undermine the availability, preservation, and accessibility of library materials. The study adopts a descriptive survey research design, utilizing structured questionnaires administered to library staff and registered users to obtain relevant data. A sample size of 384 respondents was determined using Cochran’s (1977) formula for infinite populations. Data collected were coded and analyzed using the Statistical Package for the Social Sciences (SPSS), with descriptive statistics such as frequency counts, percentages, and mean scores used to present the findings. The results reveal that major security challenges in the library include inadequate surveillance systems, insufficient security personnel, weak enforcement of library regulations, and users’ low awareness of library ethics. The findings also indicate that strategic measures such as the installation of electronic security devices, increased staff monitoring, user education on proper library conduct, and improved access control significantly contribute to reducing theft and enhancing service delivery. The study concludes that a comprehensive and integrated security approach is essential for safeguarding library resources and ensuring efficient information service delivery. It recommends the adoption of modern security technologies, continuous staff training, regular security evaluations, and stronger institutional policies to foster a secure and service-oriented library environment.
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