OCHANYA ELLA SUNDAY

THE IMPACT OF THE ADOPTION OF INTERNET OF THINGS ON RESIDENTIAL PROPERTY MANAGEMENT: A CASE STUDY OF ABUJA METROPOLIS

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Abstract
This study investigates the impact of the adoption of Internet of Things (IoT) on residential property management in Abuja Metropolis. The aim was to examine the extent of IoT adoption, evaluate its benefits in enhancing property management efficiency, and identify the challenges hindering widespread implementation. A survey research design was employed. Structured questionnaires were administered to 52 out of 184 real estate firms operating in Abuja and 25 out of 125 smart home users. The responses were analyzed using descriptive and inferential statistical tools to assess patterns of adoption, perceptions, and outcomes of IoT utilization in residential property management. Findings revealed that IoT adoption significantly improved security, energy efficiency, remote monitoring of facilities, communication between managers and tenants, and overall tenant satisfaction. Real estate firms acknowledged IoT as a tool for reducing operational costs and ensuring proactive maintenance. However, challenges such as high installation and maintenance costs, inadequate digital literacy among users, poor awareness, and unstable internet connectivity were identified as major barriers to full- scale adoption.
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