THE IMPACT OF BUREAUCRACY IN NIGERIA PUBLIC SERVICE: A CASE STUDY OF FEDERAL INLAND REVENUE SERVICE (FIRS), EDO STATE

The study provided an insight the impact of bureaucracy in Nigeria public service: A case study of Federal Inland Revenue Service (FIRS). The objectives were to identify the major environmental challenges confronting FIRS performance in tax generation of Nigeria and to suggest ways of improving its efficiency, to find out if there is a significant relationship between the quality of FIRS, bureaucracy and its tax revenue generation in Nigeria, and to identify the major environmental challenges affecting bureaucratic performance in Federal Inland Revenue Service (FIRS). The population of the study was divided into two groups, first, the FIRS staff, and taxpayers and then FIRS management staff in a major branch of the Federal Inland Revenue Service in Benin City. The study adopts the simple random sampling method in selecting 175 respondents. Descriptive statistical analysis was used to analyse the data collected with the aid of the Statistical Package for Social Sciences (SPSS) Version 21. The study revealed that the introduction of Information Communication Technology initiative has led to improve productivity at Federal Inland Revenue Service. Also, the study shows that, operations and management of work activities at Federal Inland Revenue Service are carry out by specialized individuals.