DESIGN AND DEVELOPMENT OF A WEB-BASED DIGITAL ENGAGEMENT PLATFORM FOR NON-GOVERNMENTAL ORGANISATIONS (NGOS) IN NIGERIA
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Abstract
Non-Governmental Organisations (NGOs) in Nigeria play a pivotal role in national development, yet many struggle with digital engagement, limited digital presence, inefficient communication systems, and low donor engagement due to fragmented tools, outdated websites, and limited technical capacity. This project addresses these challenges by designing and developing a comprehensive, responsive, and secure web-based digital engagement platform tailored specifically for Nigerian NGOs. The platform integrates donation processing via local and international payment gateways (Flutterwave, Paystack, OPay, Stripe, PayPal), volunteer registration, automated email marketing (via Brevo API), impact reporting, and a dynamic news/blog section all within a single, user-friendly interface. The development followed an Agile-inspired methodology, with a strong emphasis on user-centred design, accessibility (WCAG 2.1), and compliance with the Nigeria Data Protection Regulation (NDPR). The frontend was built using HTML5, CSS3, Bootstrap, and vanilla JavaScript, ensuring lightweight performance even on lowbandwidth networks. The system was rigorously tested for functionality, security, responsiveness, and usability across multiple devices and browsers. Results demonstrate that the platform successfully bridges critical gaps in NGO digital infrastructure, offering a modular, scalable, and cost-effective solution that enhances donor trust, volunteer mobilisation, and operational transparency. This project contributes to academic knowledge by providing a Nigerian-contextualised case study in ICT for Development (ICT4D) and offers a reusable framework for future civic technology initiatives in resource-constrained environments.
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