A SURVEY ON PATIENT PERCEPTION OF THE QUALITY OF EYECARESERVICES AT THE OPTOMETRY CLINIC EKEHUAN CAMPUS, UNIVERSITYOFBENIN, BENIN CITY.

The need to examine health services from the patient’s perspective has become increasinglyimportant. The purpose of this study was to determine how patients perceive the qualityof eyecare services provided at the optometry clinic Ekehuan Campus, University of Benin. Apilot test
was conducted within a small group of individual. A well structured questionnairewasadministered on a cross-section of 134 patients at the University of Benin optometryclinic, Ekehuan campus. Participants were 18 years and above. Results obtained were analyzedusingthe SPSS. A well structured questionnaire was randomly issued out to participants that meet theinclusion criteria of this study. The questionnaire contained different sections suchas, Demographics, General perception of eye care services, Factors affecting perceived qualityofeye care services and specific services and staff performance. Overall, 47.0%of the respondentswere satisfied, 22.4% were neither ‘satisfied’ nor ‘dissatisfied’ while 4.5%were very dissatisfiedwith the quality of eye care services. According to the patient’s opinion, the study showedgoodsatisfaction with respect to the services provided by the eye care provider, affordabilityof eyecare services.