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Abstract
The study investigated comparative study on the role of information and communication technology (ICT) on Service Delievery in John Harris Library, University of Benin in Benin City, Edo State. The researcher was interested in finding out the roles that ICT plays in the library in enhancing effective Service Delievery. In doing this, the study sought to identify the extent to which ICT enhance Service delivery in John Harris
Library, the level of ICT competencies of library patrons in enhancing service delivery in John Harris Library, the level of effectiveness of ICT on Service Delievery in John Harris Library, the challenges faced in the use of ICT on Service Delievery in John Harris Library and the strategies for enhancing the Effective use of ICT in John Harris Library. To guide the study, five research questions were raised. The study adopted a descriptive survey research design, with consists of Library Managements, Librarians, Library users and Researchers of John Harris Library, University of Benin, Benin City, Edo State. A
total sample of 100 library management, librarians, library users and researchers were drawn using simple random sampling technique for the study, using a questionnaire. After the instrument was validated by experts, it was pilot-tested for reliability. The collected data were analysed using descriptive statistics. The findings of the study revealed that World Wide Web, printers, and photocopy machines enhance service
delivery in John Harris Library. The findings of the study also revealed that there are
significant challenges in the use of Information and Communication Technology (ICT) for enhancing service delivery in John Harris Library as regards issues such as inadequate funds, lack of IT professionals, insufficient training facilities, absence of ICT equipment, technophobia, lack of power supply, and personnel attitudes towards ICTs. The study revealed that including proper funding, training of library staff and users on
ICT, provision of adequate electricity supply, prompt technical response, and adequate
digital infrastructure, are the effective means for enhancing the use of Information and Communication Technology (ICT) on service delivery in John Harris Library. On the basis of the findings and conclusions reached, it was recommended that training initiative, enhancing of ICT infrastructure, optimizing of ICT services, addressing power supply issues, network bandwidth enhancements prompt technical support, encouraging user participation and regular review and adjustments are the ways to ensure the use of ICT on effective service delivery in John Harris Library.
Library, the level of ICT competencies of library patrons in enhancing service delivery in John Harris Library, the level of effectiveness of ICT on Service Delievery in John Harris Library, the challenges faced in the use of ICT on Service Delievery in John Harris Library and the strategies for enhancing the Effective use of ICT in John Harris Library. To guide the study, five research questions were raised. The study adopted a descriptive survey research design, with consists of Library Managements, Librarians, Library users and Researchers of John Harris Library, University of Benin, Benin City, Edo State. A
total sample of 100 library management, librarians, library users and researchers were drawn using simple random sampling technique for the study, using a questionnaire. After the instrument was validated by experts, it was pilot-tested for reliability. The collected data were analysed using descriptive statistics. The findings of the study revealed that World Wide Web, printers, and photocopy machines enhance service
delivery in John Harris Library. The findings of the study also revealed that there are
significant challenges in the use of Information and Communication Technology (ICT) for enhancing service delivery in John Harris Library as regards issues such as inadequate funds, lack of IT professionals, insufficient training facilities, absence of ICT equipment, technophobia, lack of power supply, and personnel attitudes towards ICTs. The study revealed that including proper funding, training of library staff and users on
ICT, provision of adequate electricity supply, prompt technical response, and adequate
digital infrastructure, are the effective means for enhancing the use of Information and Communication Technology (ICT) on service delivery in John Harris Library. On the basis of the findings and conclusions reached, it was recommended that training initiative, enhancing of ICT infrastructure, optimizing of ICT services, addressing power supply issues, network bandwidth enhancements prompt technical support, encouraging user participation and regular review and adjustments are the ways to ensure the use of ICT on effective service delivery in John Harris Library.
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