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Abstract
Background: Chronic musculoskeletal (MSK) pain poses a significant healthcare challenge, affecting millions of individuals worldwide and imposing significant burdens on both patients and healthcare systems. Physiotherapy plays a role in the management of Musculoskeletal pain, despite the role played there remain a scarcity of information regarding patient satisfaction
specifically in the domain of physiotherapy within the Nigerian context
Aim: The aim of the study was to determine the level of satisfaction of patients with chronic musculoskeletal pain with physiotherapy treatment in two major hospitals in Benin City. Methods: It was a cross sectional design study where 46 Respondents (female=27, male=19)
were recruited via simple random sampling technique. Patient satisfaction with outpatient physiotherapy treatment was assessed using a validated multidimensional physiotherapy outpatient satisfaction scale (PTOPS) questionnaire. Descriptive statistics of frequency, percentage, mean and standard deviation were used to summarized data while inferential statistics of Mann Whitney U and Kruskal Wallis test was used to determine the differences in satisfaction scores between sociodemographic variables. The significance level was set at < 0.05. Results: The most common site of chronic MSK pain was low back pain 19 (41.3%). The
'PTOPS' questionnaire categorised and scored satisfaction items under four domains, Enhancer, Detractor, Location and Cost. The mean score ± S.D, for each domain were: 'Enhancer' 40.93 ± 4.03; 'Detractor' 27.65 ± 6.25; 'Location' 22.26 ± 4.80; 'Cost' 19.67 ± 2.44." Majority of the Respondents reported an overall general satisfaction score (110.52 ± 5.70). Male (median=115.00) had a higher level of satisfaction compared to female (median=108.00), however there was no significant difference in satisfaction score across age, educational status, marital status, and socioeconomic status (p = >0.05)
Conclusion: The study found high satisfaction levels among patients with chronic musculoskeletal pain undergoing physiotherapy treatment in Benin City hospitals. Although satisfaction levels varied by gender, there were no significant variations in satisfaction based on
education, age, or socioeconomic statuss. Keywords: Musculoskeletal pain, patient satisfaction, outpatient, physiotherapy.
specifically in the domain of physiotherapy within the Nigerian context
Aim: The aim of the study was to determine the level of satisfaction of patients with chronic musculoskeletal pain with physiotherapy treatment in two major hospitals in Benin City. Methods: It was a cross sectional design study where 46 Respondents (female=27, male=19)
were recruited via simple random sampling technique. Patient satisfaction with outpatient physiotherapy treatment was assessed using a validated multidimensional physiotherapy outpatient satisfaction scale (PTOPS) questionnaire. Descriptive statistics of frequency, percentage, mean and standard deviation were used to summarized data while inferential statistics of Mann Whitney U and Kruskal Wallis test was used to determine the differences in satisfaction scores between sociodemographic variables. The significance level was set at < 0.05. Results: The most common site of chronic MSK pain was low back pain 19 (41.3%). The
'PTOPS' questionnaire categorised and scored satisfaction items under four domains, Enhancer, Detractor, Location and Cost. The mean score ± S.D, for each domain were: 'Enhancer' 40.93 ± 4.03; 'Detractor' 27.65 ± 6.25; 'Location' 22.26 ± 4.80; 'Cost' 19.67 ± 2.44." Majority of the Respondents reported an overall general satisfaction score (110.52 ± 5.70). Male (median=115.00) had a higher level of satisfaction compared to female (median=108.00), however there was no significant difference in satisfaction score across age, educational status, marital status, and socioeconomic status (p = >0.05)
Conclusion: The study found high satisfaction levels among patients with chronic musculoskeletal pain undergoing physiotherapy treatment in Benin City hospitals. Although satisfaction levels varied by gender, there were no significant variations in satisfaction based on
education, age, or socioeconomic statuss. Keywords: Musculoskeletal pain, patient satisfaction, outpatient, physiotherapy.
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