IMPACT OF DELEGATION ON SERVICE DELIVERY: A CASE STUDY OF IKPOBA OHKA LOCAL GOVERNMENT AREA

This study looks at how delegation affects service delivery in Ikpoba Okha Local Government Area (LGA) in Edo State, Nigeria. Delegation is a crucial management concept that entails the transfer of authority and responsibility from one person or level to another. The study's findings indicate that delegation improves service delivery in Ikpoba Okha LGA by increasing efficiency, creasing accountability, and improving communication. However, it also shows that insufficient training and unclear guidelines are two major obstacles to effective delegation in the LGA. The report proposes that the council provide regular training for officials, develop clear delegation procedures, and monitor and evaluate the performance of officials who have been allocated responsibility.
The findings show that, while delegation can improve service delivery by empowering lower-level officials and encouraging community engagement, obstacles such as poor training, restricted resources, and a lack of clear communication prevent it from reaching its full potential. The paper concludes with recommendations for strengthening delegation mechanisms aimed at improving service delivery outcomes in local government contexts, therefore contributing to the overarching aims of good governance and public service excellence.