Faculty
Department
Year of Publication
Keyword
upload
Publication Type
Abstract
A complaint takes place when something goes wrong with no one willing to deal with the topic. If a customer fails to express oneself about something that went wrong, the firm stands to lose: an opportunity to improve has been missed. In order to retain existing customers, complaint management should be more than just a system of monitoring customer satisfaction: customers must be encouraged to bring out their concerns in form of complaints. This study focuses on complaint management, creating an interfaced solution to unify communication between final year computer science students in order to improve data
acquisition and utilization for decision-making.
acquisition and utilization for decision-making.
Supervisor(s)
co-supervisor